Global tech outage: Microsoft VP explains what went wrong

It's a software update that had huge repercussions. All around the globe, companies have faced technology troubles after an update from cybersecurity firm CrowdStrike (CRWD) impacted Microsoft (MSFT) systems. It led to delayed and canceled flights, stores closing their doors for the day, and headaches for millions. CrowdStrike CEO George Kurtz posted on X the outage wasn't caused by a cyberattack and that a fix had been deployed. Many believe it could take a few days for all systems to be fully back online.
Microsoft corporate vice president and deputy CISO Ann Johnson tells Market Domination about what went wrong. Johnson used the analogy of updating an app on your smartphone overnight. That's basically what CrowdStrike did; they issued an update overnight, and that update ended up roiling systems. Johnson explains that Microsoft is working with CrowdStrike to help those customers who were impacted by the update, adding that Microsoft has engineers working to help businesses implement the fix.
Johnson says it's hard to say how long it will take for all issues to be fully resolved, but ultimately believes CrowdStrike likely did test the update thoroughly and that the problem was "something that was unexpected."
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[MonaghanMLOUISE]

I don't even- know where the stock market is hea-ded to right now. my portfolio of around 200k is not increasing more than 5% and people are predicting a crash .

[jardani-jovonovich]

Global dependency to one single product is a single point of failure.

[fixpacifica]

If Crowdstrike is like most tech companies I worked for, meeting a schedule is more important than quality.

[KeithDart]

With friends like CrowdStrike, who needs enemies?

[wglenn]

This why monopolies of any kind are so dangerous. Having one company to rely on is stupid.

[Onyxmoon]

Both of their faults. CrowdStrike for untested faulty code and Microsoft for not having in-place a system of preventing untested 3rd-party code. It's not good enough. Too many systems reliant on their OS to provide services (some essential). They seem very blasé about this. Say what you want about Apple's 'walled-garden' approach, but I'd trust that to MS' approach any day of the week. If they're not going to take any responsibility, it will happen again. It might not be a cyber attack in title, but it literally was a cyber attack in action.

[purplequeen]

As an person with 20+ yrs of IT experience I hate when they try to say a bunch of nothing!! Say what it was!! Someone let it either skip the testing environment or simply pushed it through to production and rolled it out!! This caused the outage, they are fired and were working to fix this! We've implemented new training, policy and procedures so this doesn't happen again! (It's a bunch of crap cuz we all know they're not changing but it sounds good!) Companies are cheap! Majority of companies don't listen to IT until something happens then expect them to be superhuman to fix something they've probably told upper management before and they ignored it because of cost! Also this is why backups are key! I just feel a lot of these companies are going to lose data. Sad thing is nothing is probably going to change. Lastly why does she seem to be reading prepared answers 🤔 very typical

[pepperoni-pizza]

More than calling themselves "CrowdStrike", they should rebrand to "BlueCrash"

[PlatoCave]

"they" Strike hard on Crowd globally.

[huntncover]

She's reading a script . Things that are planned, aren't " unexpected " .

[suryamitra]

She would make a good politician. "we are having conversations with crowdstrike" WTF does that mean?

[alabamaflip]

"CrowdStrike" Nostradamus would be proud.

[johnywoh]

A shameless and heartless corporate has caused global chaos. A single bug in a third-party software is able to bring down the whole operating system, isn’t it a nice system from MS?

For instance, I have never seen a IT company that has ever produced a silly product as MS Teams prompts for “Go to new Teams?” every time you launch it and you have no way to change it.

Only a junior developer is able to create such a “great and naive” baby toy in the world

[speedy]

Impacting only window systems. It tells us how pervasive Microsoft enterprise still is in many government, financial, airline, hospital since 80s and 90s and how vulnerable of its architecture.

[JaswanthDaniel]

All she answered was we should obviously focus into bringing customers and this not repeating again…

[saywhat]

Its pretty much Microsoft fault - O/S giant should not allow third party companies to mess around with their system code/operations. Apple does not allow 3rd party vendors to interact with their system hence - more reliable/secure.

[coolturbog]

Bla Bla Bla no testing let customers do the testing like usual! The normal non answers to questions.

[onioni]

Tip. Do not give third party full access to your OS.

[adamsmith]

Any updates can break the system, and that is why it has to be tested before being applied. Now we don't know what the extent of the damage is, but the blue screen of death is really bad. So in the worst case scenario, the hundreds of thousands of servers, and workstations around the world have to be manually fixed. That means that systems need to be re-imaged, and restored from backup, and the companies that don't maintain a good backup, will be in big trouble.

[DennisValerie]

NVDA88K will change the crypto game forever! 🌍