ServiceNow - SAP integration using Inbound Email Actions - Configuration

This video shows you how to install STA Ticket System to integrate SAP and ServiceNow systems using Inbound Email Actions.

See how easy it is to implement this interface using STA Ticket System. After the installation, you can see a typical example of using this connection: reporting a functional error in SAP.

ServiceNow can create incidents (and other objects) based on incoming emails using its Inbound Email Actions. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by ServiceNow. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.

Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots, authorization report etc.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.