filmov
tv
ServiceNow - SAP Fiori integration - Creating an incident
Показать описание
You can create incidents in ServiceNow from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ServiceNow.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.
0:01:46
0:03:39
0:01:50
1:01:00
0:02:45
0:06:31
0:04:24
0:01:20
0:01:38
0:43:32
0:00:40
0:04:10
0:04:30
0:01:49
0:01:03
0:05:19
0:24:12
0:03:43
0:02:45
0:01:11
0:35:41
0:53:44
0:35:33
0:00:56