Mecari Reverses HUGE MISTAKE on Returns

Mecari Reverses HUGE MISTAKE on Returns

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[lisafornal]

I got the email from Mecari earlier today. I appreciate your videos. Especially, on topics I don't hear about in email.

[phil-Fry]

Ebay needs this 3 days is more than sufficient for buyers

[TrumpsTrashTruck]

I figured this would happen but they need to have add a free deposit option. I don’t care if it takes a week you should never be forced to pay to get your funds

[KaraUnderwood]

Thank you for the update. I left Mercari due to the changes they made
Might consider going back.

[cnoles]

Your channel is the first that comes to mind to get the facts. Thanks!

[badduc]

Our sales went through the roof after the change in returns and shockingly we have not not had any returns. Yet!

[tamichaffee]

I love the new rule! I have been a long time seller and even with their updates I've sold quite a bit in the last 3-4 weeks so the buyer fees have not slowed down my buyers. As for returns.. knock on wood I never had any before or after the new rules.

[williamsandoval]

I enjoy your content brother. So many years so much enjoyment . Thanks!

[JBOwens-wgqv]

I personally doubled down on Mercari and started cross listing there a ton after changes. I got about 50 sales in first month and had 0 returns. My eBay return rate is like 3% so that was big savings on return labels. And the no selling fees made it to where I was making more on the items that sold on Mercari than if they had sold on eBay for same prices. So overall I was perfectly happy with the changes but obviously they must have negatively impacted some sellers or there wouldn’t have been as much complaining.

[Maymaymayok]

"Returns for any reason" was the Dumbest idea ever!! What were they thinking? They forgot scammers and those people who, the only thing they know is buying and returning, buying and using for an event and return!!!

[findsanddeals]

I was happy to find that email from them today. Good on them for realizing that change was a poor one---now they just need to rethink the added fees on purchases for the buyers.

[TheColdest]

As a buyer, I've gone back to Ebay because of the ridiculous fees Mercari adds to the price of an item, which makes something that's a deal not appealing at all.

[MrsTimeKillsHearts]

I think they should let us decide do we want to split the fees 50/50, etc. or just lower your fees? Change it so you can pay a flat fee every month or something. Making buyers pay ALL OF IT including sellers fees, payment processing fees, etc was a bad move I think however it’s allowed me to go way lower on things and people feel they’re getting a great price.

[laurie]

I wondered how long it would be before they reversed this ridiculous plan. This was quick. However, my sales have not really gone down which is surprising. We'll see how long before the buyer fee idea is rescinded. Tick tock.

[NewJourney]

I didn't get the email, but when I opened the app I saw a popup notification about it. Great! I'm so glad! I'm new on Mercari and did NOT like that return policy! I was just almost scammed out of several hundred dollars on eBay because of a return issue so knowing Mercari had a ridiculous return policy like that made me cringe. I'm glad it's getting fixed!

[vickymessmann]

Not only do I accept returns for any reason on ebay I also offer free returns. Buyer pays to have it shipped. I pay return for any reason. Every single return I've gotten except 1 (didn't like the color) was for fit. I have measurements in the description and also have pictures. I have never had a false INAD. I can understand some sellers were upset over the free returns on mercari but it wasn't anything new to me. I've never had a buyer "rent" anything from me. I don't sell things like special occasion clothes though. I sell a lot of women's business suits and dresses. I've been selling more on mercari since the change then I ever have. I am happy though they are changing it back. And Casey the buyers aren't paying upwards of $40 for a $20 item. My last sale was for $28.95. The buyer paid a $1.15 service fee, a $1.59 processing fee and $4.99 shipping. So their cost to buy my $28.95 item was $2.74 before shipping.

[peterp]

This type of unforced error is what happens when a company like Mercari:
1) Employs an operations staff largely comprised of people who don’t actually use the marketplace to buy/sell and have little to no exposure to user feedback
2) Empowers that operations staff to set major policies that deeply effect user experience
3) Organizationally siloes different “departments” to the point that a policy change this drastic gets proposed, workshopped, and deployed without anyone properly consulting customer facing staff, let alone regular sellers or even buyers
4) Has watched its market share plateau and decides that a radical change is needed to differentiate from eBay/amazon and hopefully kickstart growth
5) Is headquartered on the literal opposite side of the planet (Japan) from their largest market, where corporate culture is VERY different from the US in many aspects
6) Forgets the most basic of rules: if it’s not broken, don’t fix it!

[keithalbert]

How mercari is even still around is shocking to me. They are brain dead in so many aspects of their business

[jochildress]

Agreed with everything you said about it.

[johnnyswag]

👏 Way to go Mercari they listened and corrected their mistake.