I Almost Got A Customer Complaint While Working In Haidilao | Hidden Hustles Ep 44

Did Wendy mess up while working at Haidilao???

We all love a good hotpot meal, but let’s face it—Haidilao goes above and beyond with its exceptional service culture. They never fail to impress customers with their “ke mu san” dance, free manicures, face-changing acts, and karaoke performances. Is it all just a marketing gimmick, or is there something genuinely special behind it?

══ Content ══
0:00 Introduction
0:53 Hold-up, what’s that with the uniform?
1:12 Haidilao STRICT code of conduct
2:38 How does Haidilao prepare for celebrations?
5:19 Learning the Bian Lian (Face-changing) performance
5:46 Wei An’s journey from TEACHER to SERVICE CREW
6:47 Wendy HITS a customer with her hand pulled noodle-dance?!
10:25 Can Wendy make up for her mistakes?
12:07 Dealing with the guilt of poor customer service
13:47 What it means to work as a F&B staff

Crew:

Editor:

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[WuackyWuackiest]

I usually skipped through the ads segment, but the effort putting into this ad segment tho!!! The people who made this video deserve a pay raise 🔥

[EmoMcBuNNy]

Omg this episode took me on a journey. It was so fun and unserious in the first half then getting to know the motivations behind the staff was really heartening. Felt so much for them and happy to know that they enjoy working in HDL! Also, I’m loving the new ad slot style it’s so quirky and entertaining! Was thinking between Revolut and Wise for my overseas card and this gives me more reason to get a revolut card!! Thanks OGS!

[matildachia]

someone give the editor a raise forreal 😂

[wongxinhao]

The editors deserves a big shoutout too!

[DALLEY_SANI]

They got the formula right which is service! And the staff dedication to making their customers happy. Well done!

[dzangdzang]

So much hardworking and effort went into the customer service!!!

[ownthegame]

impressive service crew.
he is so learned
a wise saying: 山穷水尽疑无路 柳暗花明又一村

[carolinechai]

Oh.... I really liked the stories of the HDL staff that you featured. I think the ex-teacher's story really resonated with me too. Good episode, I enjoyed it.

Although, I think this must be at one of the more major branches in SG? Cos no "bian lian" at the branch nearest my home. Sad sia. 😅

[dchew]

I felt that haidilao's services are top notch, just like the accident when accidentally splattered the soup onto customer's shirt and pant, they would bare the cleaning and all even told customer to return if cant get rid of the stain. last month I went to Anchorpoint's washroom and it wasn't close for cleaning but there's strong bleach smell throughout the washroom. after washing my hands, my shirt was stained with bleach and the shirt had colour run. I contacted them on social media but they declined and said there's no cleaning done on that day. I was pretty upset as that was my most expensive shirt. but the mall's response was next level shocking.

[chuencainseow]

The "guinea pig" guy customer whom Wendy messed up his pink shirt while doing the noodle stunt is the same video editor in Wendy's office :D :D :D Same hair, same spectacle frame keke... Ok lah.. for infotainment sake. Not complaining :)

[Sambora]

everytime i go HDL, at the end of the day, i dont compalin about their high price 😂

[sweetcandysugaarmy]

OGS, how come you all never make Wendy do Hadilao's famous Kemusan Dance?😂

[CedricHo-zncv]

For one moment, i thought i saw Whitney Houston.

[angiechua]

not all HDL outlet service is top-notch. I went IMM's outlet. Its bad.

[jehdhsjsudys]

Why is there a Chinese demon costume for the celebrations

[cinnamonbun]

Must be expensive Restaurant ?? Can poor people Or midle Class go there to eat ??

[Syahzukihayatbusa]

Errr..what's with the bilingual-ism? English programme just speak full English lah.