Common VoIP Problems & How to Troubleshoot Them (Updated for 2024)

Experiencing problems with your VoIP phone system? In this video, we uncover the most common VoIP problems and provide easy-to-follow steps for troubleshooting these issues.

Jump to a solution:
0:00 Intro
0:16 Networking and LAN Issues
0:51 SIP ALG
1:12 VoIP QoS (Quality of Service)
1:43 Router Issues with VoIP
2:06 VoIP Call Quality Issues
3:13 Connectivity and ISPs
4:01 VoIP Security
4:38 VoIP Provider
4:56 Outro

Some VoIP problems you may run into include:
• Choppy or low-quality audio
• Dropped calls
• Inability to make calls
• Calls connecting with no sound
• Calls going straight to voicemail
• One phone working but not the other
• VoIP phone not turning on

If you’re experiencing any of the problems above, Nextiva is here to help!

Read our blog on the 10 most common VoIP problems today:

Here’s our full step-by-step guide to troubleshooting VoIP issues:

Try our VoIP Speed Test to see if you're ready to make the switch:

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[Voipbusinesshq]

Although VoIP offers numerous benefits, there are still some issues that businesses can face while using VoIP. This video helps us understand VoIP issues and how we can troubleshoot them.