PD 08 – Navigating Trust in Healthcare: Human Connection in the Digital Age

In a world of geopolitical conflicts, high uncertainty, and an “all at once” situation, trust is of utmost importance. In healthcare, trust is a key success factor as it is fundamentally a human-to-human business, enabled by digitalization, Artificial Intelligence (AI), and new technologies. Patients entrust their health and sometimes even their lives to healthcare facilities. To integrate new technologies and treatment methods into clinical practice effectively, clinicians must build and maintain trust.

This session will explore the delicate balance between technological advancements and the essential human elements of care. Our panel of experts will discuss topics such as the impact of telemedicine, digital health tools, and data security on patient-provider relationships, as well as best practices for preserving empathy and personalized care in a high-tech environment.

Join us to discover how healthcare systems can harness digital advancements while maintaining the human touch that is vital to patient trust and quality care. This session is essential for anyone interested in the future of healthcare and the role of human connection in a digital world, highlighting that the progress of medical treatment fundamentally depends on a high level of trust.