Copilot for Dynamics 365 Customer Service | #PowerPlatformTV 074

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Welcome to POWER PLATFORM TV!
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In this video, we look at Copilot for Dynamics 365 Customer Service. We will go through the setup and a demo of how Copilot can help agents resolve customer interactions quickly.

0:00 Intro
0:32 Intro to Copilot
3:30 Customer Service admin center setup
12:06 Demo in Customer Service workspace
12:25 Agent Experience Profiles
14:16 Timeline summary
19:07 Write email
26:23 Live chat demo
30:42 Weather
31:45 Wikipedia
33:21 Live chat summary

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  1. Carl de Souza
  2. Dynamics365
  3. Microsoft
  4. CarldeSouza
  5. Dataverse
  6. CustomerService
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Комментарии
Автор

Thanks for sharing your insights with us

pnkeshj
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Hi, Did same configuration but copilot chat not returning response on my questions. not sure what i did wrong. Also productivity page has changed along with some options. Could you please share video using latest customer service workspace ?

Getting below error message after asking question on copilot-
There's no answer related to your question. Provide more details or try another topic

TusharBorawake
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Heyaa! I came across your video from your linkedin! and video is very well presented!

Btw I was wondering if I could help you edit your videos and also make highly engaging shorts out of them.

pratapanurag
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how to enable live conversation summaries in customer service admin center

nagalathanv