Dynamics 365 Copilot Explained: Top 10 Things You Need to Know

Microsoft have announced Dynamics 365 Copilot, a series of generative AI features for Sales (CRM), Customer Service, Power Virtual Agents Chatbots, Customer Insights, Marketing, Business Central (AI for Small Business), Supply Chain, Power Apps, Power Automate and AI Builder.

In this video I take you through the Top 10 things you need to know to get across this announcement and what it means for the future of your business applications.

[CloudhoundCoUk]

As always educational no fluff. Thank you so much.

[sedman]

Very well communicated, great work, thanks for the overview.

[MarkKnoppler]

Awesome stuff. Really thanks for sharing. Can't wait to try it out

[TechValleyJeff]

You have great communication skills, Lisa. Being able to rapidly explain feature sets for each important app in CoPilot is not easy. You made it look easy. I’m looking forward to seeing more videos on your channel. Thank you. You have great communication skills, Lisa. Being able to rapidly feature important.

[harishkoranne]

Hi can we create comprehensive profiles for each account which includes Geographic Insights: Highlight countries where most business is conducted or Product/Service Preferences to understand which lines of business are most successful using copilot for sales

[RRSustainibility]

Great video, Lisa.
Question, does the sales insight also have the capability to ask question like in marketing you shown in the video?

[jvrfwlu]

Hi, you are doing great job. but I want to know the field service and outlook how to use copilot please explain that?

[toniheinio]

Hi Lisa, is the copilot preview available as default in Viva Sales or do I need to activate it somehow? I tried to play around with this in my Dynamics trial environment but could not find the "try it out now" link when composing an email. Thanks!

[haridurai]

Good video. Copilot is that available for D365 F&O ?

[PrasannaAthukuri]

Hi Lisa, how to integrate the copilot preview for ask a question in the environment.

[yvonneharlan]

Wouldn’t it be cool if you could use copilot to summarize news for you

[loriemeans]

Thank you for your explanation and details of so much information. I agree with @TechValleyJeff.