Dynamics 365 Copilot Announcements: Microsoft Business Applications Launch Event

There were a lot of new Copilot announcements made at the Microsoft Business Applications Launch Event (25 October 2023), bringing more generative AI features into Sales, Marketing, Customer Service, Field Service and ERP. The demos go pretty fast, so in this video I unpack the announcements for the Customer Engagement apps, and what they mean (Sales, Customer Insights, Customer Service, Field Service)

0:00 - Copilot for Dynamics 365 Customer Engagement
0:31 - Copilot for Customer Insights (Dynamics 365 Marketing)
5:23 - Sales Copilot (Dynamics 365 Sales)
8:28 - Copilot for Customer Service
11:30 - Copilot for Field Service

[julienbaneux]

Wonderful updates Lisa! Thanks again for the live info feed 😁

[ianbonner]

Really like the videos, cheers. Do you have a different microphone you could try, to help improve the audio.

[bradd]

Hi Lisa I am on the last few days of a trial with D365 and when over considering signing for the enterprise edtion as you suggested with co-pilot. I am tying to work out if co-pilot will address one thing - if so I will jump on it. Let's say I have a record open in the side panel in MS outlook desktop. A contact record. You would think that pressing the plus sign to eg assign a case to that contact would prompt for the case details etc to enter. Instead it asks for the contact etc to assign the case. Really dumb - as if not knowing I am already on the record I want to assign the case to. Does co-pilot change any of these behaviours or make it easier?

[juniper_jon]

Is this the new Copilot 365 licence or included in Dynamics 365 Sales Enterprise licence?