I'm sorry ASUS... but you're fired!

The last several years have proven that ASUS is anti-consumer and lack serious quality control. Enough so, that we can no longer support the brand or allow them to be one of our trusted sponsors.

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[davidwagner]

Asus offered to fly out to GN headquarters to talk about this to Steve and his team. When Steve said they would record the whole conversation, Asus never responded.

[paulcrews]

I absolutely love that tech youtubers band together and call a company out on it's bullsh*t. Average people get screwed and have zero power to do anything about it. But you guys have such a big reach to so many people that it gives a voice to all of us and holds these guys accountable. So thanks.

[RepairNReport]

gotta love a guy whos not afraid to roast one of his sponsors. shows where your loyalty is at. im not even a regular viewer or heavy into pc stuff. mad respect man keep it up!

[CarlzoneN]

And here we are 1 year later and they're doing the exact same thing

[slashscott]

As a former ASUS employee, none of this surprises me. After laying me off, they tried to push me into signing a form that said I would never say anything negative about ASUS, its current/future products, or current/future employees. If I do ever say anything negative, they assured me they would take legal action. Since I didn't sign it, I received no severance pay (they offered a paltry 3 weeks' pay if I signed), which goes against the whole "we're a family" thing that they push on you from the moment you join.

Edit: For those asking, the document was called a "Non-disparagement agreement" and while it wasn't illegal at the time, such practices have been outlawed in the US since. I would guess that they don't use this practice any longer, but they did when I was laid off last year.

[KenOtwell]

Wow. This is literally putting your money where your mouth is. Huge Kudos, Jay!

[rnclslr]

This aged like fine wine. [They did it again].

[Xiomaro]

As a company they have definitely gone down hill. they refused to replace my 5 month old defective power adapter for my laptop after MAKING me send it in for trouble shooting even though i told them i was pretty sure the adapter was the issue. I had to pay over $20 for shipping and then they said it was customer induced damage and wanted me to pay $116 for the adapter. ON THE INVOICE it says the adapter is $25, the AC cord is $4, LABOR $60, and shipping back to me was another $20... oh plus tax...

Labor for sending me a part that costs more than the part??? What is happening over there?!

[_Devil]

You saying ASUS is no longer worthy of being a sponsor for the channel means alot to me as a viewer and consumer. To know that you have us in your mind first and foremost before making a video or accepting a deal proves to me that you are a very trustworthy guy. Thank you for everything, Jay. Here's to another 11 years of content!

[deliriumproducciones]

The brands need to understand, it's not about being perfect and not having any issues with your products, it's about the willing to solve those issues, and the way you treat your customers in the process.

[ActualKaktus]

This deeply upsets me.

My first RMA experience with ASUS was phenomenal. I purchased one of their high end X58 boards and it went DOA within three months. I called their outstanding (at the time) US based support, and they sent me another board with no questions asked. The new one arrived, I shipped out the old one, and that was it. It was an experience that made me an ASUS customer for life and I haven’t bothered looking at other brands since.

Asus used to have a hands on culture with their community. I remember downloading beta bios for that board from a community forum sponsored by Asus. Their community managers used to offer these and they would not void your warranty.

So sad.

[CastinGmer]

The audacity to call yourself the “Republic of Gamers” and do the most non-gamer shit ever is impeccable.

[MM-yiqn]

If you have any ASUS products that are part of this issue, be sure to file a complaint with the FTC, so they can bolster their investigation of ASUS.

[DonCato]

Ive been hearing since my childhood over and over again that whenever you need a part you can trust, go for ASUS. Sad to hear this era is over.

[PGC_Hurricane]

I wish I had not been 3 months late seeing this video. It would have changed my mind on dealing with an Asus product period. I purchased a ROG gaming router and had an issue with the routers software, I contacted Asus' support. Jay is absolutely correct about their support being a joke. Every time I called or emailed about the routers software issue, they wouldn't even get the issue I was having correct. I kept getting the line, "You will be contacted by higher tier support within 24-28 hours". I was NEVER contacted by 'Higher Tier' support. Just stuck with the form readers in India that never helped me. So, never again will I buy another Asus product!

[havonasun]

It was absolutely by chance that I found this video. I'm looking at finally building a new rig and was researching the 4090. I've been a huge ASUS fan in the past, many years ago. When EVGA ducked out, I started looking at replacement vendors, and a lot of people were moving toward ASUS. I didn't give it another thought. Thank you so very much for the straight talk! Absolutely, if the post-sale experience is shit then what's the point. I'm very grateful to have viewed this. Subscribing!

[philipthavenius]

Glad people are holding companies accountable if they mistreat their customers. A lot of solid tech tubers giving us the info we need.

[nickcifarelli]

Huge respect to you for sticking by your integrity on the channel and your trust to us, the consumers. Thank you Jay.

[conorlarocque]

I bought a ROG Zephyrus in 2022 and the display backlight bleed is absolutely atrocious. Asus doesn't give a poop and said I'd have to pay for service, labour, parts and shipping to even LOOK at it.

Game over my friends.

[TheGodfather]

6:37 the "Frick" gets me everytime😂