What happens when you call 111 with an injury in NHS Tayside

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Emergency Department consultant Dr Jamie Morrison explains about our clinical assessment hub - the Flow Navigation Centre - which allows our doctors to speak to directly to patients with an injury by video or phone, potentially saving them a trip to hospital.
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Define an injury in NHS Scotland speak?

"An injury is a physical harm or damage caused to the body as a result of an external force or event. It can range from minor cuts and bruises to more severe harm such as fractures, burns, or traumatic brain injuries. Injuries can occur due to accidents, falls, sports-related incidents, violence, or other causes. The severity and type of injury depend on various factors, including the force and duration of the impact, the age and health status of the person, and the type of tissue or organ affected. Injuries can result in pain, swelling, bleeding, loss of function, disability, or even death, and may require medical treatment and rehabilitation."

Jamie-