Ian Golding on the Shift in CX Focus Over the Years | CX-WISE Ep.11

Are brands letting go of the heart of customer experience? Ian Golding explains the shift in perspective, highlighting the importance of addressing functional, emotional, and accessible aspects in CX. Tune in to learn more.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

As the Unified Customer Experience Management platform (Unified-CXM), Sprinklr enables the brands and companies — make their customers happier. Across 30+ digital channels, Sprinklr’s industry-leading AI creates insights for real-time customer experiences and orchestrates it seamlessly. A Unified Customer Experience Management or Unified-CXM is the only way out of point solution chaos. Unified CXM connects a company's brain to its body, so the company can collaborate and act across all its customer-facing teams and departments.

With Unified CXM platform, a brand new unified way is being created for the biggest companies to reach, engage and listen to their customers. A way to end the chaos of point solutions and the silos that are killing experiences, making companies’ customers happier.

𝙴𝚡𝚙𝚕𝚘𝚛𝚎 :⛳

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