Microsoft Copilot for Service

What is Microsoft Copilot for Service ( 50 USD ) and How it is different from Copilot in Microsoft Dynamics 365 Customer Service (Free)

0:00 What is Microsoft Copilot for Service
1:05 How to Get Copilot for Service
2:00 Tour of Copilot for Service
3:11 Copilot in Dynamics 365 Customer Service
5:02 Agent Profile settings
5:53 Copilot Chat & Copilot Email
8:48 Smart Assist in Customer Service
9:11 Knowledge Article suggestions by Copilot
10:05 Similar Case Suggestions by Copilot
10:30 Case Summary by Copilot
12:18 Conversation Summary by Copilot

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