Introducing Microsoft Copilot for Service: AI for ServiceNow, Salesforce, ZenDesk, Dynamics 365

In this video I take you through the capabilities, licensing and availability of the new Microsoft Copilot for Service, a new tool announced at Ignite 2023, that adds generative AI to your customer service system - Dynamics 365, Salesforce, Zendesk or ServiceNow. With a click and point setup, you can have an instant Copilot chat bot helping your agents find the right information in your knowledge sources, helping generate email responses and more.

Timestamps:
0:00 - Introducing Microsoft Copilot for Service
2:05 - How it works with Copilot for Microsoft 365, Outlook, and Teams
6:05 - Copilot for Dynamics 365 Customer Service
7:07 - Licensing and Availability

[LisaCrosbie]

Connect with me:

📹I use Camtasia for video recording and editing - if you're interested in trying it yourself, you can use my affiliate link to help support my channel - techsmith.z6rjha.net/n1vbMR

[HilaryGo]

Another brilliant video. Thank you. Do you know anything about "handing over to a Live Person" please, as we might want to consider using both virtual content and live content? Also the $50 per user/pcm you mention - how does that work? What is the definition of a user please as given it is virtual could we put it on our website and have just 1 user who monitors it? Thank you so much - and thank you again for all your fantastic videos and help you give to the MS community

[martinsagerstrand]

How will copilot handle cases that are in multiple languages?

[douglasowen]

If im understanding this correctly it can only be used in conjunction with one of the 4 CRM packages? So not available if you use another. ?

[properjob]

They are using the old Service-now logo!

[SmartLearningAI]

I feel the pricing is way too high. Microsoft being a $Mega Company should seriously consider making this available for a much lower cost for small / medium businesses who need it even more the corporations. I suggest one $5/month per user license for companies with < 50 people. Don't laugh about it, do it. Also it should be much easier for developers/learners to access full features sooner. Thoughts?