Dynamics 365 Customer Service agent workspace inbox view

preview_player
Показать описание
Triage customer issues with easier navigation of emails or conversations using the inbox view as an agent in #Microsoft Dynamics 365 Customer Service.

  1. Microsoft Dynamics 365 Customer Service
  2. Microsoft
  3. Dynamics 365
  4. Microsoft Customer Service
  5. Customer Service Hub
  6. CSH
Рекомендации по теме
Dynamics 365 Customer 0:02:31

Dynamics 365 Customer Service | Improve agent productivity with process automation tools

Get started with 0:01:22

Get started with the Case Management Agent for Dynamics 365 Customer Service

Dynamics 365 Customer 0:04:12

Dynamics 365 Customer Service agent inbox

New Agent Experience 0:04:32

New Agent Experience in Dynamics 365 Customer Service

Dynamics 365 Customer 0:32:54

Dynamics 365 Customer Service Demo

Copilot in Dynamics 0:01:26

Copilot in Dynamics 365 Customer Service - Quick Intro

Dynamics 365 Customer 0:15:56

Dynamics 365 Customer Service Demo

Webinar Microsoft Dynamics 0:36:03

Webinar Microsoft Dynamics 365 Customer Service - Eine Übersicht

Forrester TEI Study 0:49:19

Forrester TEI Study Insights on Microsoft 365 Copilot for SMBs

Dynamics 365 Customer 0:05:33

Dynamics 365 Customer Service and Dynamics 365 Field Service 2024 Release Wave 1 Release Highlights

Microsoft Dynamics 365 0:19:29

Microsoft Dynamics 365 Customer Service Hub

Dynamics 365 Customer 0:56:43

Dynamics 365 Customer Service - Beginner

Enabling Copilot for 0:01:13

Enabling Copilot for Customer Service Agents | Getting Started with Dynamics 365 Shorts

Overview of Microsoft 0:05:21

Overview of Microsoft Dynamics 365 Customer Service | Western Computer

Microsoft Dynamics 365 0:11:24

Microsoft Dynamics 365 - Introducing Customer Service

Dynamics 365 Customer 0:03:50

Dynamics 365 Customer Service agent workspace inbox view

Dynamics 365 Customer 0:04:56

Dynamics 365 Customer Service 2023 Release Wave 2 Highlights

Microsoft Copilot for 0:01:24

Microsoft Copilot for Service

Copilot in Microsoft 0:01:16

Copilot in Microsoft Dynamics 365 Customer Service - Case Summary and Email example

Customer Service Module 1:56:47

Customer Service Module Training in Dynamics 365 | Complete Tutorial Step by Step

Microsoft Dynamics 365 0:04:27

Microsoft Dynamics 365 AI for Customer Service Demo with Satya Nadella & Navrina Singh

Dynamics 365 Customer 0:03:16

Dynamics 365 Customer Service preferred agent routing

New Admin Center 0:15:09

New Admin Center within Dynamics 365 Customer Service

What is the 0:05:40

What is the Customer Service Workspace app

Комментарии
Автор

hi,
in the inbox view, I see my cases.
is it possible to configure the content of this view?
like I want to display the cases for the team not only the case of the user.
and is it possible to display something more than the cases? like a custom entity.

thanks.

willgart