Amazon CEO Andy Jassy on return fraud

Amazon CEO Andy Jassy joins CNBC’s ‘Squawk Box’ to discuss the state of the consumer, Amazon’s investment in AI, and much more.

[John___Dough]

Amazon allows people to sell counterfeit items on Amazon all day iv bought 2 items that were counterfeit now I refuse to buy anything that’s expensive or important

[clarkcant]

He literally didn't answer the question.

[viewerone]

I’m sure they have a customer returns score. Automatic deny for low scores.

[scenicshoots]

They let the small business eat the cost

[Moped_Mike]

They don’t check, it’s get shipped to another customer as new and they get to find out

[mitchk]

Recent story in WSJ. Amazon makes the seller eat the loss. Big problem. Especially with third party seller who may not find out about fraud until weeks after refund is issued.

[SugarSnapDragon]

They throw away most of what gets returned anyway.

[DinaOnyu-ihhw]

Obviously, he is a hands off CEO. He doesn't know how the company is run.

[PetesFlips_]

They allow a tremendous amount of fraudulent returns.

[eddieyutub]

Costco make a list of that type of customer and warn them of membership disqualification

[jaytc]

Amazon customer service under Andy Jassy has gone to sh!t. Thanks a lot, Andy. Enjoy your fat compensation.

[KrupaPatel-wt]

Stop using Amazon. Only Amazon gets rich

[Obecox]

Why is he trying to sound like Jeff Bezos

[noneyabuizness]

Amazon makes millions of dollar per minute. They can afford it.

[jtixtlan]

That is stealing. It is illegal and immoral to steal no matter who you are stealing from. I used to drive Uber to get extra income for my kids' college tuition. People used all sorts of scams to get their ride for free. They thought they were stealing from the billion-dollar corporation - Uber. But, Uber never suffered the loss. I, as the independent driver using my own car and my own time took the loss.

[BlackopsUSN]

I miss Amazon better quality service during Jeff Bezo tenure this new ceo has ruined what Bezo emphasized such as customer satisfaction and customer first!

[aargomemnon]

Can we geographically and demographically pin point the repeat offenders.

[dustinolney]

This is total bulshit me as an Amazon seller has no control of the return process whatsoever and I get fraudulent returns all the time and I can't do anything about it which is why I am probably not going to be selling on Amazon anymore

[DeepSeas..]

They eventually notice it as people get greedy, allow them to keep doing it, and then viciously prosecute them for fraud when they’ve built up a strong enough case.

[shotartist]

Fire this soft spoken, question skipping nerd. He doesn’t have a team inspecting for fraud. I promise you this, as a 3rd party seller.