Zendesk Introduction - Full Overview

Zendesk Introduction - Full Overview. I think Zendesk is great and you will see I use it on my website.
Here's a full overview introduction of all of the great Zendesk features and why I think you should use it to help you provide better customer support. It will also be a great tool for your sales team to help acquire more sales leads.

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[MikeWilliams-uhii]

Nice video. I'm researching help ticket systems for my small department, and a lot of the features you highlighted are the exact ones in which we are interested. Thanks!

[mrGalal]

that was great buddy you should be getting paid for this via zendesk

[Alejandro-pfgy]

Nice Video. One question: what program did you use to project your mobile screen on the computer?

[escafpg]

Hello Paul, with what type of subscription do you have made this demo with (Essential, Team, etc) ? thanks !

[robsatx]

Thanks for the info, but maybe you should script and plan your demo vs just jumping around. Overall great info, just some feedback that might help in future.

[tallynelson]

Do you have any videos that show you how to set up the forms (ticket forms) onto your business site?

[jeffrey]

Hi Paul, I've got a few questions to ask as a CSR beginner.
1. Does a company give access to their database to aid in answering or resolving customers concerns.
2. Does Zendesk have a direct channel to communicate with customers asides the communication channels like email, facebook, twitter etc.
3. Who assigns tasks to CSRs ?
4. In getting signed up on Zendesk, will the CSR be assigned to more than one communication channel?
5. Does it mean that what the company does is creating emails for a CSR then the CSR responds through email or any communication access if given access.

[rubbercable]

Looking for voicemail transcription. Got a longwinded video. Maybe a 30-sec elevator pitch would be good instead of a negative response.

[fenixantoniobs]

Creía era bueno esto pero no es más que otra forma de WhatsApp, messenger o charla online no sirve nopagaria nada

[seanyiu]

You could do better presenting roles better - who is client, who is support etc ?