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Workforce Optimization for Customer Service | Team performance
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Demonstrates viewing team and agent performance data in Workforce Optimization for Customer Service.
Chapters:
00:00 Intro
00:22 Review team performance data
01:09 Review agent performance data
#servicenow #servicenowdemo #wfoforcustomerservice #wfolandingpage
This video was recorded in the Vancouver release.
For more information on team performance in Workforce Optimization for Customer Service, see:
ServiceNow product documentation:
ServiceNow Training and Certification:
ServiceNow Community:
ServiceNow TechBytes Podcast:
Chapters:
00:00 Intro
00:22 Review team performance data
01:09 Review agent performance data
#servicenow #servicenowdemo #wfoforcustomerservice #wfolandingpage
This video was recorded in the Vancouver release.
For more information on team performance in Workforce Optimization for Customer Service, see:
ServiceNow product documentation:
ServiceNow Training and Certification:
ServiceNow Community:
ServiceNow TechBytes Podcast:
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