Workforce Optimization for Customer Service | Monitor agents in Channel Management

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Provides an overview of monitoring agents in the Channel Management module in Workforce Optimization for
Customer Service Management.

This video was recorded in the Utah release.

#servicenow #servicenowdemo #workforceoptimization #customerservicemanagement

For more information on Channel Management, see:

ServiceNow product documentation:

Channel Management in Workforce Optimization for Customer Service:

ServiceNow Training and Certification:

ServiceNow Community:

ServiceNow TechBytes Podcast:

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