Why Appointment Cancellations SUCK Even More | Voice AI & Vapi

In this video, we dive deeper into the complexities of building a voice AI-driven appointment booking and cancellation system, focusing on why appointment cancellations are even more complicated than they seem. If you've watched my previous video, you already know how challenging it is to set up a system that works smoothly for both bookings and cancellations—this one takes it up a notch!

We'll explore how platforms like Vapi make it easier to manage these processes, handle multi-agent calendars, deal with round-robin scheduling, and the significance of integrating advanced features like email confirmations and cancellations.

00:00 Introduction
04:00 Solution 7
10:30 Solution 8
19:00 Solution 9
23:30 Solution 9 Colored
26:30 Solution 10

Key Topics Covered:

The hidden complexity behind appointment cancellations

Handling multi-agent calendars and round-robin scheduling

Voice AI orchestration for seamless bookings and cancellations

Why real-time tracking and customer databases are essential

How to prompt engineer for effective decision-making in voice AI

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#vapi #voiceassistant #appointments

[cebots]

Appreciate you sharing this information. Can you look at Rescheduling, allowing clients to rebook an appointment within a 24 hours notice period. It would be really helpful to see how to add this functionality to this workflow.

[Soft_Memory]

Thanks so much for this great information. I'm just getting started, so the learning curve is a bit steep, but you do a great job of explaining things simply, then in more depth. I created my first VAPI last night, which was an AI agent that prepares people for the AI apocalypse. :)

[Jeremy.K.]

Awesome! Looking forward to watching and getting some valuable details and enhancements as always! Thanks Jannis.

[aditya-khairnar]

Thanks a ton, Jannis! Could you possibly create a video on building a multilingual assistant with Vapi? That would be amazing!

[AlexK-ibwk]

Great videos on scheduling Jannis. I would love to see your prompting on a system like this. I am finding mine are SO long. Would love to see a video and hear your thoughts, and see your examples of the logic you are using in your prompts. Thanks!

[_Tom]

Appreciate your videos, another great one!

[HistoricalQuirks]

Hi Jannis, Loving your content! Do you have a VAPI template for handling inbound and outbound calls that you'd be willing to share? Thanks!

[sebastianzapata]

Hi Moore, I watched the video. But I have a question. You're talking about the budget, and the more complex it is, the more it costs. Could you give me an estimate of how much it costs to develop/maintain a complex service? Because I imagine that to do that, you need to have certain paid tools.

Which ones would those be? I use basic tools like Vapi, Airtable, and Make, but I would like to develop something more complex to offer. Do you have any suggestions? Thanks!

[Softgirlnocode]

very helpful! Why did you also update the database? Can't you use calendar as your database? Does user database make it easier to search?

[emid]

Thanks for sharing! Will you make a tutorial on how to build this using vapi and make? Thanks :)

[arygrimreaper]

Hi Jannis, I am looking at your vapi tutorial vids and feeling a bit overwhelmed, which video would you recommend I should start out with? Thanks

[ahmedabdi]

would you say getting the clients free time before hand and adding that to a google calendar is more optimal than just connecting the AI agent to whatever external calendar they use?

[hocvienspa]

Hi VAPI team, I’m having an issue with the Vietnamese voice option. Even though I selected Vietnamese, it still defaults to English. Can you please look into this and update or fix the issue? Thank you!

[MaryjaneMalu]

Where is the link to the previous video or what is the name, i can't find it

[ionutcosminlang]

@jannismoore, isn't retell AI better for this ?