How To Fix Lenovo Computer - Turns Off During Use / Shuts Down Randomly

If your using your computer and all of a sudden, it powers off and restarts, you are on the correct first troubleshooting video. Follow these steps to find out why that is happening, and what to do about it.

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FAQ's
Q: Event ID 1001
A: Event ID 1001 was reported to be related to having too many anti-virus programs installed by a viewer. They uninstalled the programs and have not reported any crashes since.

[PC_Monkey]

To Donate, feel free to leave a Super Thanks by clicking on the Heart Button under the video.

[littleswech]

Wow, totally different guide from any other videos i've been watching.

[scottjameson]

Hey, man. Thanks a lot for providing us with this video to help us fix our problems. Too bad I have a different problem, you see, my problem is that sometimes when I tried to shut down my laptop, it keeps starting on again for no reason. Now, this problem doesn't happened regularly but when it does it's really annoying. Basically, after turning off my laptop, I suddenly receive a blue screen but the words got jumbled and unreadable as if the laptop's LCD monitor was broken but my monitor is in good condition. Do you have any idea on how to fix this problem?

[MySpace]

Hi, my computer shows Warning for event id 10016 as mentioned in the video, but I didn't understand how to go about the solution. There is also an Error sign with event id 10010.


Plus, there is event Id 34 is also there. The General description mentions this
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is got Low Energy peripheral role functionality will not be available.


Please help!

[JohnStevenBacube]

Hello great video. I have a question. My Lenovo laptop randomly shutsdown. The event viewer error shows Event ID 15. The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

How do I fix this error? My laptop shuts down randonly.

[luceroyanez]

I have my ThinkVision monitor and it is restating randomly but I am using a Mac, do you know how can I find that system error?

[HackerThyLord]

Hi, I have Lenovo T480 Thinkpad. I am using windows 11. It sometimes shoutdown by itself while working. And sometimes, it boot and when windows almost on lock screen it just turn off. It doesn't matter how many times I try to turn it on, it again turn off suddenly. The only way to turn it on is to connect the charger amd as soon as windows turn on, I can remove the charger and it will keep working. Then when I shutdown it, sometimes it turn on without any issue and sometimes same issue happens. I have added new batteries a few days ago so I don't think the issue is with batteries.
Can you please suggest any solution for this. I have tried reinstalling windows 10 and 11 many times but issue's still there.

[Hugoroshigi]

Hi, my Lenovo laptop I use for school randomly gives me a blue error screen and restarts itself every 20 minutes or so. This has happened several times and has only started today after I dropped my water bottle on the centre of the keyboard (no water spilt btw). I use this laptop for school and am very stressed about the issue. Thoughts?

[hydrogenperoxide]

Hello I hope you could help. My laptop screen turns off whenever I move the lid open to a wider angle. I did your demo and there's a lot of errors but the most recent one was Event ID: 7034. I searched for solutions but I don't really know what service to change.

[mistermrk]

Ive been trying to record gameplay videos on my laptop, i have a lenovo, i use a hdmi video capture card which i connect to my laptop then from that it goes into an hdmi splitter which then goes into my xbox 1 then tv, well while recording a gameplay video it will ve recirding fine for like half the game, then all of a sudden my laptop will just shut down, and i have to power it back on, so idk if its because it cant handle having this hdmi video recorder being connected to it or what it is, and the laptop is a few years old

[AnthonyChopra]

i believe my battery was the cause for Event error 41. as it would suddenly go off at 40% then restart a bunch of times
then it was at 35% under mins. im going to reset all power plans & then maybe replace the battery in the future since non of my errors happen while on the power cord.

just to note: i guss as my battery got older it could not keep my 100% cpu settings on max all the time. awsome video ill defo edit my power settings via a reset of all power settings. thanks

[burnetarama]

Hello i have a problem my Lenovo T470s the llaptop have 2 batterys sometime second battery goes to 5% pass to first battery but some times goes to 0% and turn off even that first battery is 100% what should i do .I wish you will write me back

[zitoulala]

Hey, so mine does not seem to pop as an error but more as information, and i believe its event id 42 which puts the computer to sleep that is causing my laptop to just turn black. I tried looking online but im not sure of the options they are giving (some suggest changing the thermal paste, others are talking about changing the percentage usage of the CPU while on battery and plugged in) Im afraid of doing something wrong because i barely understand all the jargon used in those comments. Could you please help me out?

[dustisbored]

I checked the system logs, and I thought I had found what was causing it, I deleted the couple apps that caused it to restart when they "terminated", and I thought it fixed it but now it continues to reset on it's own, except there's no actual error log for what happened, only error logs describing that the system shutdown was unexpected. I've tried just about everything I can think of, and I'm still at a loss. Any ideas?

[naturewatcher]

My problem is that my computer (Acer Aspire 5733) turns on, beginning to boot, but suddenly turns off, then it turns on again and the problem repeats (doing it every 10 sec or so). It could be turned off only by unplugging the battery. But sometimes (rarely, if I got lucky), the problem disappears and it turns on fine. Is it a motherboard problem (bad contact somewhere)? Thank you

[crispy]

any time I move to much with my laptop (on my lap) or even pick it up it always restart on its own (taking me to a blue screen) idk what I did or if I can even fix it, it even glitches sometimes when restarting by itself..please help

[leoniemelodie]

Thank you so much! I haven't tried the steps from the video yet because I spent so much time tying to fix the computer before I completely lost my energy. So I'll try tomorrow, I have a feeling the issue right before the hardware being bad, at least I hope. I couldn't update my windows 10 for the longest time and then I couldn't go through with the reinitialisation. Watching you video gave me the strength not to give up yet.

[zainsheikh]

having Ideapad 330s power randomly shutdown. no proper shutdown. Can you plase confirm what could be the issue and what is work around it is quite confusing.

[zabyoyt]

My problem is that when i Shutdown my Laptop, It shutdowns and then it automatically turns on after a few seconds. how to fix this

[FinnReid-bmld]

So idk if you’ll get this or not but my computer is essentially shutting down after I login. I will get on it for a few minutes and it might work occasionally for those few minutes and then it will completely shut off and I’ll have to restart and log back in. Not sure what’s happening, could you help?