ZENDESK vs INTERCOM

For this video, we present our second Battle of the Giants, Zendesk vs Intercom. We are putting two amazing tools to the battle to figure out which one is better for your business and why.

If you're thinking of switching to either of these, this video is a must watch and hopefully just the guide you need, in order to make the best decision for your business.

Here's what we cover:
00:00 - 01:01 - Intro
01:01 - 03:36 - Purpose
03:36 - 04:37 - Features
04:37 - 05:50 - Ticketing
05:50 - 06:56 - A word from our sponsor
06:56 - 08:15 - Outbound
08:15 - 09:34 - Sales
09:34 - 10:49 - Pricing
10:49 - 12:13 - Conclusions
12:13 - 12:37 - Outro

[LukeBeckman]

Hey Dominic, I love this video, thanks for making it. Here's a question for you on which service you would recommend. If you had a scenario where your first touch point with the client is either A) they reach out to you or B) you reach out to them over phone or SMS. From there, you capture some info on the client you might want to track over several years (so a CRM type thing), and then you expect most contact with the client to be phone or SMS, rather than webpage chat. And then you really guide your client through a journey over time...what system would you recommend? Thanks!