ZENDESK vs FRESHDESK

In this video, we take a look at the differences between the 2 most popular CRM platforms on the market, Zendesk and Freshdesk.

My First Course is Live!
How To Be The Best Zendesk Admin And Change The World -

Join us as we watch these titans battle each other and let's see which one comes out on top!

[Ashton]

As an indie developer growing a startup, Freshdesk does everything I need and feels powerful. BUT, right now I'm going through a backlog of hundreds of tickets, and the UI is annoying: most selections are from drop-down menus and so take 3-4 clicks to find, open, select, and save. The button / menu layout can't really be customized. Automations are easy to create but then difficult to manually trigger.

[Ashton]

Great job with reviewing each honestly.

[chrisfox]

I believe they do have a separate CRM called FreshSell similar to Zendesks offering

[MarcoMul]

It comes across as quite a quite coloured "comparison" of the two tools. Comparing real options instead of looking up some stuff what others say, would have been nice.

[FreedomBakery-dqic]

Too bad Zendesk has decided to become extremely expensive by doing everything they can to force Support users to switch to a Zendesk Suite plan.

[beckyv]

You have never used Freshdesk? How can you compare it? You just compared data that people can find themselves on the internet.