Worst & Best Ways To Handle Angry Customers

Worst way vs best way to handle and angry customer. 

Worst:
Taking the complaint personally, even if it is something ridiculous. When the customer raises their voice, you match their energy. It'll turn a small issue into a big one, trust me. 

Best:
Hear them out, no matter what the issue is. Stay calm and be empathetic with what is upsetting them. 

Even if they had a poor experience with your product, if the customer service is exceptional they will be back. 

Just trust me on that.

- Chef Mike

#customerservice #conflictmanagement #lifehacks #chefstalk

[hyoseok]

Probably hardest thing to do.. dealing with ppl always nice and bad…

[scotthughes]

Great advice in many situations, but customers do not have the right to berate, belittle, and abuse you.

[ryanmcnair]

This guy is a genius. It is so hard to just take offensive behavior but you have to listen to understand why they are so upset. Love this guy

[ForeverDakota]

that doesn’t mean you should let them disrespect you and make them feel like it’s acceptable to throw a fit at a restaurant. some people can’t be reasoned with and need to leave in those situations

[VX-cydu]

Good tip. Sometimes all they want you to do is listen.

[lorisbarbieri]

Great advice. I’m a contractor and I have to do this once in awhile. I usually end up getting more work with them, once I hear them out.

[drewjorde]

This is why I was a cook and not a server. I couldn’t take the disrespect people give out even if the servers made twice as much as I made

[CptApplestrudl]

That being said, there are limits to what a person can take.

[Posy]

So true, I wish more people have that attitude

[joetate]

Listen until they are done talking. Understand their frustration. Ask them "how can I fix this?" This works almost 100% of the time

[gregorynagy]

100%. Sometimes, you have to, try to help them. Listening and talking to the customer, might change their thinking. Thank you for your service. G

[TheSauxyFxcker]

This is something I’m working on. I recently done my bar managers license and will soon be running my own pub on my own. I still get quite angry with rude customers, maybe it’s cos I’m still young and a bit hotheaded lol but I’m actively working on it

[mikelmart]

Unfortunately the customer is not always right especially today with so much entitlement.

[mrpersianality]

You have to listen to what a person means and not always just the words. Many people get frustrated and many can't communicate well. Doesn't mean they're not worth listening to

[sabrinasabrina]

Great advice and yes, I have done that with a lot of angry customers-in the retail store but in my mind, I’m drowning them in a in the lake full of water 💦 well I’m smiling at them and saying how can I help you and make this problem agreeable to the both of us!

[susiebrown]

Chef, do a video on some complaints that are ridiculous

[pedrohasallthepower]

It's good and all, but choose your battles. If I had customers that were being complete a-holes to my staff for little to no reason, that shii won't fly with me.

[eugenew]

Could be a small percentage of the complaint that is the core issue. Active listening can help find the core issue.

[lovestrucklovley]

Yeah i get this a lot at work . I have to intervien for my co workers sometimes and they for me too when they think im dumb let my co worker say the same thing i said 😂

[jenniferbmendezful]

I don’t argue with anyone making my food because I do not want a booger sandwich.