21 Phrases For Formal Emails - Business English (FREE E-phrasebook)

If you need to write formal emails for work, then this is the lesson for you! Learn 21 of the most common formal email phrases in this short Business English lesson.

Greetings
Dear Mr/Ms Jones
Always use Ms and not Mrs when writing to a woman in a professional context.

In formal emails we always use the surname, so if the person’s name is Mary Franklin, don’t write Dear Ms. Mary or Dear Ms. Mary Franklin, write Dear Ms. Franklin

Sometimes you don’t know the name of the person you’re writing to because the email address starts with info or office. In this case write:
Dear Sir/Madam

Introducing yourself – name, job title and company
My name is Susan Whitby and I am the Head of Marketing at HMU.

Friendly opening – this all depends on your relationship with the person. If you know someone a little better, but still have a formal relationship it might be nice to use a phrase like this at the beginning of your mails.
I hope everything is going well.
I hope you had a nice Christmas.

Referring to the last contact between you
It was lovely meeting you at the sales conference last week.
It was nice talking to you on the phone earlier.
Thank you for your mail last week.

Reason for writing
I am writing in connection with the order we placed last week.
I am writing with regard to next week's board meeting.
I am writing to update you on the progress of the Masterson project.
As discussed, I am sending you more detailed information about the upcoming conference.

Giving information
I would like to inform you about the results of our customer survey.

Attachments – don’t write "I have enclosed" in an email – we only use that for letters
I have attached a pdf with the most relevant information.

Making a request
Could you please let me know if you can attend the event next week?
I would appreciate it if you could send me the documents this week.
Would it be possible to deliver the goods one week earlier?

Making arrangements
I was wondering if you would be available for a meeting next week.
Would 10am be a suitable time?
I am afraid I am not available on Wednesday. Would Thursday work?

Confirming
I would like to confirm our meeting for 3pm on Wednesday the 11th.

Answering questions
In answer to your first/ second/ third/ last question…
To answer your question about…

Closing line
If you need/require any further information, please feel free / do not hesitate to contact me.

Closing line referring to the next meeting
I look forward to seeing you …
I look forward to meeting you …

Closing
Best regards, …

Find out more about me:

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Music credits:
Intro music: Far Away by MK2
Background music: Honey and Milk by The 126ers

[mrfuny]

Dear sir, I have learned three things from this session. How to write professional email, How to speak like a native speaker and the last not the least how to keep smiling while explaining something... Thank you very much 💥

[jennyatkinson]

I currently work at a place where I need to write lots of formal emails. I’ll use the expressions you’ve introduced. Thank you for uploading this!

[alinaadilbekkyzy]

Dear Mr. Derek, I would like to thank you for your time and for sharing with us your knowledge. I would love to see email examples to the customers, and polite and kind emails, to angry and rude customers. :)

[pdgytbj]

Hello Derek I want to sincerely thank you for all your practicing classes that are very necessary in the process of work, and for personal growth and for professional development in work, I would also like to ask you to create a topic on the topic of inviting project sponsors to the kick-off meeting. I will be very grateful 🙏🙂

[taaseer]

QTS - Quick, Tasty, and Simple. Thank you Sir

[sabelomakhoba]

Hey man my name is Gcina a University of South Africa Law student, I would like to just take my moment and thank you for doing what you are doing, I watched many of your videos when preparing for my ENN2602 which is a Formal English module and I got Distinction on it since my results are out already, so I thank you so much man keep up the good work.

I owe you the physical appreciation 🙏.
May you be blessed thousands of times.

Kind regards.
G.S Makhoba.

[derajil]

I think i need to practice business english with you, to imporve my business english at work.

[LagoonAdmin]

A very well-chosen compilation of useful phrases, and particularly nice feature that you have them listed in the video description for easy reference and/or study.

[fangchulin]

thank you for your content. I really like the way you address the topic. it would be lovely to see more contents about how to write an inquiry email, the phrase and the tone. thank you so much.

[reshuzz]

Thanks for that. It helped me for the Interview

[doyalin]

Saw several email vids. This is the clearest ❤ Thx so much

[eyleyvo]

When I was listing other explainins videos, I couldn't understand how to write answer, now I have understood all things in ur explanation. Thank you so much for giving us wonderful sentence structure

[phuchuuduong]

Thank you "" My Teacher"". Wish I saw this video sooner . Sure my E. Writing skill will be better from now .

[ashokabalaji]

Thanks a lot for such a nice and informative video....

[imranali-njcr]

Sir nice explain.. will make formal all words with

[cvfft]

thank you so much Derek! I'm preparing for english language olympiad in Russia and this video is so helpful! I'm going to use these phrases, thanks a lot :)

[bristyislam]

A million thanks to you sir, that was an amazing video. I would like to request you to make a video about 'Introductory mail' How can I write a formal introduction business letter

[parveenghafoor]

First time i see your program, it is good, i am L1 Esol student, it will help me in writing formal email, thank you very much 👍

[tmwesjx]

Thank you so much sir bcoz of you now days i am able to send Emali .

[NaveenSingh-gmlm]

It's right to say and ask that it is some formal and typical email protocol or format.