Help Desk App - Free with Microsoft 365 Subscription

Get started with a simple help desk application to help manage incoming issues and track their resolution progress. This video will give you a brief overview of the tool, talk about some customization options, and point you in the right direction to get started.

This app leverages a Microsoft 365 subscription, spanning multiple tools including PowerApps, Power Automate, and SharePoint.

Installation Instructions

Learn Power Apps from the ground up with our Intro to Power Apps Course

Check out the Internal Communication Guidebook we mentioned:

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Presenter: Michael Wright

[franciscoferreyra]

This need to be TOP on views. Your explaining capabilities are awesome. keep up !

[mikefrey]

Thanks for the walkthrough...wouldn't it be nice if MS had this out of the box. ;)

[tatyarailana]

Great video, your explication help me so much.

[Kevin-zokl]

Hello,

Great video. Could you expand a little more about what you mentioned at 8:41 about the conversation thread? How can I get started doing this? Does it have a name that I can look up/google? Thanks

[digitalcat]

the video was good but there is no documentation on how the back systems work and how to set these systems up. what I'm left with is an app that just sits there with no real way of taking the information out of the app. Also there is no documentation on how to implement the power automate portion that is less then 5 seconds long. the app is nice and a cool idea but with no info on how someone could do this themselves I'm left struggling through Microsoft guides and other videos trying to pinpoint each problem I run into.

[enmanueltejada]

Incredible content. Thanks you so much!

[jessicalu]

Thank you for the video, it is really informative! How long does it take to set up the app and automate? Can this be integrated with Dynamic easily?

[dudleyfuddpucker]

What you described with the "messaging" that you said was "easy" but made no other mention of is what I am looking for. Do you have a tutorial for that?

[fors]

Is there a way to include an option for the requester to add an attachment to his/her request? Great video by the way!

[tvenkatesh]

All tutorials says only about the Application. Basically we need to how to setup the application, how to connect our datasource and link them/ how to add the Admin users etc. The latest blog from Microsoft has no use.

[jensdeneef]

Hi is there a guide for the sharepoint list you need for this app? or an existing list that works with the app?
On the old documentaion is was listed on what collums where needed. But now i cant find any info on it

thanks in advanced and great video

[nxoirqi]

The main issue I see with all these and basically microsoft's feature set is that we are unable to paste screenshots and have it properly save into the ticket so that there will be persistent reference when required, rather than needing to "import image" which is too much hassle for users.

[goonerenz]

hey, could this be linked with sharepoint on a desktop? for example, the user can have the app on a mobile, but could they do the same on a desktop? I work for a school so I would like for the staff and students to raise a ticket on a desktop as well as on a mobile. is this possible?

thanks

[sowmya]

Hello, Thanks for the clear video. As i can see in the setup links mentioned here, can't find the setup for sharepoint lists or for power automate. To do the whole setup, kindly let me know on the same please. Expecting fast response. Thanks in advance

[aschmitt]

Will this work for external users? I'm an MSP, and would like to internalize helpdesk. I'm sick of losing ticket history from third-party providers. I'm just not as up to par with powerapps licensing.

[borisbi]

Where i find HELPDESKFLOW template? All video tutorials are now in year 2022 is out of date. Interface is different etc.

[faquirdigital]

Hello, how are you? I used this template to make a ticket app but I can't find the sharepoint or where it stores the created data, how do I solve it?

[jamessmith]

Can non tenant users be a user to create a ticket in this process?

[nagash]

Is this a mobile app only? Can users use this app from a desktop browser? Thanks

[kristis]

i want to create a ticketing system for my team with the help of power automate or apps. Is there a way where the inbox emails are registered as tickets and then when dragged to another folder “done” are registered as closed ?