UVDesk - Open Source, Self Hosted help desk and support ticketing software!

=== Links ===
Show Notes

UVDesk Main Site

UVDesk GitHub

Support my Channel and ongoing efforts through Patreon:
=== Timestamps ===
00:00 Beginning
00:09 Introduction to UVDesk
01:30 Looking at their Demo Site
08:00 Installing UVDesk
15:00 Start our System with Docker-Compose
16:30 The UVDesk First Run Wizard
19:25 Looking at our Fresh Install
20:15 Branding (White-labeling)
21:05 Email Setup (Incoming / Outgoing)
24:07 Prepared Messages
25:30 Saved Replies
26:20 Ticket Type Setup
28:10 Working with Tickets

=== Contact ===
Twitter: @mickintx
Telegram: @MickInTx

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To Pay for Digital Ocean droplets, donations to open source projects I feature, any hardware I may need to purchase for future episodes (which I will then give to a subscriber in a drawing or contest).

=== Attributions ===

[AwesomeOpenSource]

I hope you all enjoy this one. There are just so many amazing Open Source tools out there, and they have such great options around them for continued support with their paid options. I just can't express how extremely excited I am for the open source landscape!

[IBRACORP]

This may have come at a great time for us and our channel Brian. Thanks for sharing and excellent video as usual! 😎

[Uvdesk]

We at UVdesk Helpdesk would like to express our heartfelt gratitude for featuring our open-source software in your recent video

[godarayudhvir]

Configured uvdesk 2 days ago but still watching this, might have missed something 😂

[GehricBarreau]

Hello! I'd love to see a video tutorial demonstrating the process of updating UVDesk, this fantastic open-source software. Since there are new versions available, it would be really helpful to learn how to perform the updates. Looking forward to your video!

[rguifa]

Great video as always. I am a big follower of your channel. Keep it up and cheers from Honduras!

[ahmedjoo]

Very nice tutorial, thanks
I will give it a try and see how it will perform on a smart phone screen. I like the KB idea however, notification is important though

[DigitEgal]

Looks cool - But since i love to work with openproject im thinking about how to integrate that in the most efficient way? Probably just by reading out the same mysql but maybe it can be issued by react api aswell

[ChrisDePasqualeNJ]

I figured out my problem. I didn't have the correct portainer container. I had the app name instead of the db name. Thanks - love you self hosted stuff. :-) I hope one day you can do a video for Crowd Strike on RPI 32 and 64.

[skatalin]

Hello. Do they have an asset management system, even basic, to link tickets to assets? How about managing purchases? Thanks

[shivajyothibalavikaskv]

Great video. Thank you so much. Can we switch the environment from dev to production? I do not want to display the debugging tool at the bottom of the page. If yes, then it would be great if we get the instruction on how to do that.

[oscarchd]

how do you create password for agents and customers to log into the system?

[imanator]

Hello, Great video! I am running into an issue with UVDesk on the database configuration page. I get Details are incorrect ! Connection Not Established.

[lanceevans]

Wonderful video thank you. Maybe you have a suggestion. I’m looking for OSS option to create a client portal/dashboard. I need to be able to offer status reports like analytics, have clients be able to order some things, and some type of communication for helpdesk. Though the helpdesk does not need to be as involved as this one. Any thoughts? Thanks in advance.

[nahidhossain]

Mail box is not functional cause Gmail already aborted the app password feature. without it new customer can not be created. Is there any manual way to create customers?

[domenicdisorbo]

Can I use this as a Team Lead Manager where I add tickets and assign them to staff?

[helioradial]

highly appreciate this Brian, thank you ! thank you @uvdesk for the opensource version.

[leopoldnonkala]

bonjour!! très bonne vidéo. mais j'ai un soucis, je ne parviens pas a accéder la page admin que j'avais configuré avec une adresse mail et un mot de passe ; on me dis invalid credentiels pourtant tout est bien fait. svp besion d'aide

[domenicdisorbo]

DiamanteDesk look awesome but I head a HELL of Time installing it on a VM. When I tride to reinstall for a Fresh start I could not get it it install again even after a fresh Ubuntu install. Could you do a review of DiamanteDesk (if its not defunct).

[nahidhossain]

I have followed your every instruction but always getting "Details are incorrect ! Connection not established."