Under Promise, over Deliver - Principle 096

ℹ️ About this video
This video is part of a series of 100 videos that teach simple Service Design and customer experience tips.

🧔 About the creator
Hi, I’m Daniele Catalanotto. I’ve curated 100 tips for better customer and user experience. These tips help people like you make pissed users love you again.

I am a Service Designer and Customer Experience specialist. For the last 9 years, I have worked across the world to curate 100 tips to improve customer and user experience with ease.

✅ What you’ll learn in the full course

If you’ve always wanted to...
Improve the customer experience of your business,
Enhance your customer retention, and
Do service design with a small budget

...then this course is for you!
In this course, I’ve included 100 videos principles that will teach you everything you need to know, including
The basics of service design,
How you can make people less frustrated,
How to find out if you make people feel like shit,
How to do service design without an additional budget, and
How to use the power of psychology to create better experiences.

A practical course
It is a very practical course that will teach you simple principles to
Avoid missed appointments with a stupidly simple trick,
Enhance your conversion rate by being lazy,
Make the waiting experience suck less,
Reduce cleaning costs with a bit of fun, and
Solve problems without spending huge amounts of money.

Beyond the myth and preconceived ideas
This course also breaks some popular myths about customer experience and service design. You learn, for example, that
You don’t need to be a big team to enhance your customer experience,
Customer experience and Service Design features can be simple to implement,
Technology is not the solution to every user experience problem,
Big problems don’t always need big solutions, and
It’s sometimes better to work on the perception of the problem than to work on the problem itself.