CUSTOMER IS NOT ALWAYS RIGHT

#customerservice
The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service.
talks about how the over used adage of 'customer is always right' can hurt your business.
Treating the customers like they are always right can actually be harmful to your business. It can dampen employee morale, use up vital resources, and even hurt your best customers.

[macaronifanatic]

Wish more companies would apply these principles. As someone who works dealing with customers most of the time they are wrong. Also some customers just make the job so much more stressful than it needs to be. They act like they know everything and that you have to pamper them. I’m sorry to inform you Karen that I am not your personal slave and will not be disrespected like this. There are also things that are worth complaining about and things that are not. And most employers will side with rude, obnoxious and arrogant customers over their employees. And some customers are just not worth the time of day. They stress your employees out and some of them will lowkey harass/assault employees and this is wrong on so many levels. They are so miserable that they have to project that on to you and it’s so unfair. So many people have no common courtesy anymore and it is very sad. Anyone else who works in customer service knows how painfully true what I’m saying is.