The customer isn't always right, but some customers are better than others | Peter Fader | TEDxPenn

[supernerd]

you should always know when to turn away a customer....and not be afraid to do so!

[foxtrot]

As someone who used to work in retail, this is accurate.

[kevinlevine]

Dr. Fader is really on to something here. It so nicely complements customer success.

[DWHClayton]

Contrary to popular belief, the customer is not always right!

[cadecu]

He just killed his credibility when he used EA as an example.

[edpowers]

If the focus on forecasting customer lifetime value steered the decision for product development at EA in recent years, then it was clearly a failure. Or maybe EA marketing did not know how to correctly utilize Fader’s models. Not sure what to make of that.

[cameronthorby]

Sounds like a calmer Saul Goodman haha

[hatslapper]

hAHHahaha... EA caring about the customer...

[cehinton]

Misleading. This talk had nothing to do with the title. It was interesting nonetheless, but sill....

[bernardorodriguez]

Look at how large the marketing was on that screen. That is all he is doing.

[fregi]

This is a fairly unwatched Tedtalk isn't it....

[BPD-Bob]

is this a ted talk or an infomercial about his buisness lol? too much promotion, im out.