Why Do Drivers Complain BUT Still Drive Uber & Lyft??

In this episode of "Behind the Wheel," Sergio from The Rideshare Guy interviews Jeff, a rideshare driver who drives in 2 cities, Phoenix & Minneapolis. Jeff has been driving 9 years and works as a math teacher. Why do Uber and Lyft drivers complain yet still drive, 7.5 million drivers on the platform and attitude like Jeff's make it work!

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About The RideShare Guy:

I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.

These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies like Instacart, Doordash, and Postmates.

The RideShare Guy has appeared in The New York Times, The Wall Street Journal, CNN, CNBC, NPR, 60 Minutes on CBS TV, The Washington Post, Wired, Forbes, SFGate, and hundreds more.

The RideShare Guy has interviewed top gig economy leaders such as:

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[Therideshareguy]

Thank you Jeff for coming on and sharing your story. Do you have a story you would like to share? Send us an email and you might be on the next episode of Behind The Wheel: Driver Stories

[southeastlosangelesbear]

We don’t need upfront tips. That will just give them extra money to steal. Or bait and switch us. We just need them to stop taking the majority of what the ride cost

[alancpfdsd]

I have a serious issue. When you are on a trip, Uber sends you future trips, but while you are on a trip, won't give you a final destination. If you are not on a trip, you see the final destination. Why in route you can't see the final, but while you are sitting you can. Complete bs. Truly, legally they shouldn't be sending you a text, that you have to react to. Bs

[QueensBoroFigs]

The reason why a passenger only tipped $1 to you is because 1) Inflation and because people are broke! It's the economy stupid! 2) Passengers think that drivers are receiving the full fare for the passenger's ride!

[fabricekdk]

A group of 352 drivers on Whatsapp is now reduced to 225 due to their incapacity of paying rent. I think this is the beginning.

[meganlovell]

I'm a driver, but my key fob battery needed to be changed today. I got into a Lyft where she was driving like a bat out of hell, blasting her music and FaceTime with her friend while driving. I could forgive the horrible driving, but not the FaceTime call while I'm trying to talk to you. As a driver myself I wanted to tip her, but I cannot tip someone who clearly has no idea how to be a good ride share driver. Worst driver ever.

[sunshineman]

Hey Jeff, this is Jeff, the Sunshine Man. Great to hear another positive Jeff. You have the right attitude and I'd love to get a ride with you. The sign in my car says, "If you can't find the sunshine, be the sunshine." You fit that perfectly, congrats and keep up the great work.

[danieltriplett]

We have these things called bills to pay. Please let Uber/Lyft know that $10 for a 12 mile pickup and a 20 mile dropoff is insane.

[RKolstad]

I tried doing Uber for 1 week and left. Junk job with junk pay. Then, with a little research, I quickly found out that Uber stealing driver tips and shorting their pay is common. I fought with customer service for hours on the phone and through their site to get my proper pay, which is still abysmally low. Frankly, I don't know why any of the drivers stay. Junk job, junk pay with an unethical piece of junk CEO at the helm. Corporate theft is alive and well. I've never used ride services and I'm not going to start now.

[KevinScherrer]

The Gig economy has developed an interesting dynamic. They keep hiring and hiring (because there is not limit and no real quality bar) and it's a zero sum game. So the more drivers, the fewer rides per driver. Uber and Lyft are happy because wait times go down and the money keeps rolling in for them, but we keep taking smaller and smaller slices of the pie. Why don't we quit. I keep asking myself the same question. I have only been doing it a month and I am sure the first "real" job that comes along will get me to jump at it, but for now, it's better than nothing.

[jmarino]

He mentions how the sidecar app operated, and that makes way more sense than the way Uber/Lyft do it. In fact, it sounds like it was actually LEGAL - can you imagine that?? A rideshare company that doesn't try to treat their independent contractors like actual employees??? No, we obviously can't have that!

[theluminarysoul]

This is just to hold me over because it’s more money than unemployment while I search for a new job after getting laid off.

Once I get that taken care of, I’m wrapping it up.

I do enjoy Instacart and will keep doing that for slush money and savings/investing but driving ungrateful ride people, no thank you

[roxiebenesch]

Always check before because they do change it up

[Polisht]

Talking or complaining helps you realize that you are not making the best choice. Then you start looking for something better 😂 Which it is easy to replace a rideshare income. Its so low 😂

[barktownphoto]

We don’t all continue to drive. We stick around to warn others. No more rideshare driving. First few months is a trap so they can learn your habits. Then bonuses disappear and they start offering you less per ride. I quit when hourly was $12-$15 hour no matter what time of day. You will drive 300 miles over 10 hours for $165 assuming you got awesome tips.

[zjbell]

I started around the same time, late 2015/early 2016 exclusively on Lyft because of that power driver bonus they were offering. 50 trips got you back 10% of the 20% that Lyft took. 75 trips got you back the whole 20%. I always did the 75 trips and with the Lyft shared trips could knock that out under 40 hours/week consistently. Once Lyft did away with this power driver bonus I had to run both Uber and Lyft. Uber bonuses were pretty good back then but nothing like the power driver bonus where you could in effect drive making 100% of the fares week after week.

[theczar]

I’ll tell you exactly why I 7 1/2 million drivers exist. We all need money to eat. We all need to keep a roof over our heads. Pure and simple we need to survive. Hopefully one day after we get these elections over with the economy starts moving. We drivers stop driving. Because we can get a normal job. Then not only we can survive on, but actually put money in the bank. That’s when we destroy rideshare. You know it’s all about surviving making a buck feeding your family.

[DMZraider]

I think Lyft needs to follow whatever it is Uber does for tips. I dunno if its the push notification reminding the rider to rate and add tip or what but Uber tips so much better than Lyft riders. I also wish Lyft would add a thanks for the tip feature like Uber, I think the fact that the rider knows the drivers actually get the tip and can show appreciation leads to the individual tipping more regular.

[TheDecider]

Because a lot of them are stuck in situations where they can't get a W-2 or they try. But don't get any callbacks or it's not as easy as the government says it is. There's not a lot of jobs out there, especially for us older ones and a lot of it's immigration. They can't get regular work

[masrurniaz]

hi sergio why the drivers are complaint with uber n lyft but still driving few main reasons is first no doubt you have working hours of your own choice big advantage۔ secondly there is no full capacity any one any time can apply and within few hours you are good to drive۔ retired people have good Opportunities to work۔ part timers have good option of extra earning۔
the main difference in taxi n uber is app system they are first in transportation to introduce it۔
previous ceo travis kalanick without fail you should give him full Credit for putting uber up high and destroying triditional taxi system to below ground with burning the cash freely and he manage to get full support from investors for cash burning
The only act which led taxi to crushed upto below ground level۔
now they are enjoy as both riders n drivers are in their hand to penetrate them۔
sergio tell me when you go to walmart do you ask employees about their working terms n condition NO same in uber n lyft riders look prices they dono't care anything else۔ so donot expect rider will have sympathy to drivers۔ thats why i always says more compatitors good for drivers۔ Amazon got one compatitor name TEMU plus all retailers do uber drivers have any such type of uber compatitors۔