How Does Pax8 Technical Support Work For MSPs | Tom's Wingman Tips

In this video, Tom Welton, Solutions Engineer at Pax8, explains how their technical support service works. He explains that support is available 24/7 and you can always speak to a person if you want to.

He shows Richard Tubb the easy navigation process to access support and see the status of an open ticket. He explains how they gather as much information as possible at the start of the issue being flagged to save time later on.

He also explains that wherever necessary, whoever deals with the ticket will contact any other relevant departments too. There is no SLA on replying to open tickets - the support team will come back on the same day with a solution for the user.

If they can’t resolve the issue themselves, Tom adds that they leverage their own relationships with vendors and suppliers for a quick resolution, saving the MSP time trying to speak to another company.

#MSP #cloudservices #cloudcomputing #support

0:00 How does Pax8’s support system provide support to MSP’s?
2:08 How to create a Pax8 New Support Ticket?
4:22 How quick is Pax8’s response rate raised by email?

-----

If you’re looking for more product demos, check out this playlist.

This channel is for ambitious MSPs and IT professionals looking for the latest tech developments and tips for how to grow their business.

CONNECT WITH ME ONLINE: