Acronis CyberFit Summit 2022 - Level Up Your Technical Customer Support with Cloud Know How

At the Acronis #CyberFit Summit 2022, Matt Hocken, Director of Professional Services at Cloud Know How, discussed future-proofing technical customer support in the channel. Cloud Know How provides the missing link for businesses to be agile, scalable and productive through critical customer support.

Cloud Know How kicks off its technical support with Acronis in Q1 of 2023. 

00:00 Intro of Matt Hocken by Jeff Hardy
01:33 All about Cloud Know How as part of the "Climb family."
02:51 The company's Technical professional services described
05:29 Technical customer support described
06:35 Discussion of customized portal for customers
07:54 Illustrated review of technical support structure
08:38 What does this mean for Climb and Acronis
09:46 Cloud Know How benefits
10:44 Q&A

#Acronis #AcronisCyberFitSummit #cyberprotection #CyberFit #MSP #cybersecurity #cloudcomputing #CloudKnowHow