5 Conflict Management Techniques in Project Management | PMP Certification Series

What are the Conflict Management Techniques in the Workplace? This video describes what a project conflict is and how to identify and handle major project conflicts. Also it covers 5 Conflict Management techniques to guide how to avoid them.

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00:00 - Intro
00:06 - What are the conflict management techniques?
00:27 - Conflict management description
00:43 - 5 Conflict management techniques in project management
00:56 - Withdrawing Technique
01:27 - Smoothing Technique
01:50 - Compromising Technique
02:20 - Forcing Technique
02:47 - Collaborating Technique

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Conflict management is the practice of identifying and handling conflicts. When people use the right techniques of resolution to address conflicts, they will be able to keep the problems from rising to expanding.

Accoring to the PMI PMBOK Guide there are five conflict management techniques in project management.

1. Withdrawing (Avoiding)
2. Smoothing (Accommodating)
3. Compromising
4. Forcing (Competing)
5. Collaborating

Conflicts are natural part of the workplace environment. It is not possible to avoid them all the time. However, it is possible to manage them by implementing a number of conflict management techniques. Knowing how to manage and resolve project conflicts will increase communication and collaboration in the workplace. The best conflict resolution technique is the one that suits the situation best.

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