Upsell vs. Cross-sell: What’s the difference

#customersuccess #csmpractice #crosssell #upsellvscrosssell

What is the difference between upsell and cross-sell?

Upselling could mean two things: either you sold more software licenses to your existing customers or you sold them additional services, features, or modules.

In contrast, cross-selling would entail selling the same product, software, or service to another location or region within the same account.

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Additional Resources

🎥 Watch: Should CSMs get PAID for Upselling Services or Software?!

🎥 Watch: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools

🎥 Watch UPSELL and CROSS-SELL Program

🎥 Watch Increasing UPSELL REVENUES Proactively Using Blitz Campaigns

⏬ Download: The Expansion Selling Ebook

📑 Read Who should own the Renewals and Upsells? Sales or Customer Success?

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