Dash cam video: Car shop intentionally delays service

“We’re going to let this (expletive) sit an hour because that guy is a (expletive),” said a man in the service department on the dash cam when the car was pulled into the maintenance area.

[jphickory]

If you didn’t fire the employee(s) responsible you’re not truly sorry

[jeepguy]

WOW!!! The fact that management did not take a firmer stand lets you know what kind of service to expect. What a joke of a manager!

[TheRudedaddy]

Counseled the employees? They weren't fired? Based on that alone I would never do business with them.

[andrewp]

Probably not the first time this happened but this time they got caught. Would never take my car there!!!

[randalltaylor]

Want your reputation restored? Fire all involved!

[deputy]

"A big misunderstanding" !!! Seriously! The employee did that on purpose I am willing to bet

[meld]

That's why they're called stealerships :/

[JohnS-psjv]

Love that they tried to blame the customer saying it "escalated on both sides". Screw that dealership. Oh and they "counseled" the employee? How bout firing him? Nah, wouldn't want to do that, that would make sense.

[TheBiggerDavo]

He won't fire those employees cause the ones who push unnecessary service are the most profitable. I bet this customer isn't the first to have this "misunderstanding" that results in a $500 bill when you come in for an oil change.

[mrwp]

"Escalated on both parties..." Wrong way to handle this and hopefully it lost them customers. You absolutely cannot say things like, "It's our fault, BUT..."

[cleenlivin]

Video shows the real side of people in every profession, job and situation. This era of video footage capturing people behaving badly is great. Just think...this guy got caught, how many other people have been screwed over at this dealership as well as many others.

A reason why doing all the basic work (oil, fluid changes, brakes, battery exchanges) yourself is a good idea.

[passthetunaporfavor]

Misunderstanding ? That's rich. Calling your customers F'ers ? I can understand that perfectly well. Adios .

[luisdiaz-ofqo]

"There's no excuse" proceeds to make excuses

[Geoduck.]

It wasn't a miss-understanding and the employee still works there. What do you think the chances I'll buy a Honda from those guys?

[StabbdByAJAX]

Little inside info I got from a service advisor that was there at the time he was. Basically the customer approved the battery, then was unhappy about how much it was and said he didn’t want it after the work had been done. As frustrating it was, he made the wrong move making the customer wait. When my advisors have a bad customer we get them out asap.

[raymondtran]

I bet this incident is not the first time it happened here, so stay clear from this shady dealership.

[ratherbfishing]

Thank you! It's scary that so many have a chip on their shoulder especially with so many looking for jobs!

[bssshit]

IVE BEEN TO THAT SAME LOCATION AND THEY TRIED HOLDING MY CAR FOR HOURS FOR A 30 MIN JOB AND I KNOW HOW DEALERSHIPS WORKS SO I KEPT BUGGING THEM AND WHEN I GOT MY CAR BACK IT WAS NOT RUNNING RIGHT AND AFTER 6 months my car completely died and didn’t come back to life and I had to get a new car

[none]

THEY COUNSELED THE EMPLOYEES? I WOULD HAVE FIRED THEM. A LOT OF OTHER PEOPLE OUT THERE LOOKING FOR WORK THAT WILL BE JUST AS GOOD OR BETTER MECHANICS THAN THEM. I WOULD NEVER GO BACK THERE AGAIN. THERE ARE A LOT OF HONDA DEALERS AROUND AS WELL.

I'd like to know why the customer was considered an "expletive? If he was, then he deserved to wait