Service Cycle in ICT Operations & Services

ICT Operations and Services has a cycle of service and service improvement with required basics of business management. Transformation requires revisions to ICT Operations and Services.

This book offers a hands-on approach to preparing for and managing the impact of technology on our businesses and our society. By combining strategy and leadership to influence the environment, instil behaviours, and strengthen skills, a business can become adaptive and responsive for management in an environment of uncertainty.