ITAM - What Is It? Introduction to IT Asset Management

With so many acronyms in the technological world, you may get tripped up on the latest term. ITAM is short for IT asset management. In layman's terms, it's a software program that helps you keep track of complaints, upgrades and system history. Explore the perks of this advancement as you wrangle dozens of computers at your company each day.

Assets Mean Different Things:
Assets are more than just the servers in a back room. Your company has software, hardware, chairs, desks, keyboards and other items that qualify as assets. All of these items go into IT asset management for control within the company.

Identifying a User's Situation:
ITAM includes incident management. A single user complains of an installation failure at his or her desk. You quickly look up the user's assigned assets in the system. This information tells you about disc space and other features. You discover that the person simply needs to free up some hard-drive space. The problem is solved in a matter of minutes.

Pinpointing Patterns:
Discovering patterns within hundreds of assets is difficult, but not with ITAM software. Problem management is simple when several users complain of the same issue. Look up the history on those assets to find a common denominator. A flawed, software update may be the culprit.

Changes Implemented With Care:
Changing any aspect of a company's hardware or software can come with multiple problems. Change management allows you to prepare for transitions by looking at OS versions and other features. If a handful of users are using different OS versions, deal with this issue before upgrading the entire company.

The beauty of IT asset management is complex data housed on one platform. With one click on your computer mouse, you see the company's entire array of computers along with their warranties and ages. Manage depreciation, repairs and replacements through ITAM. It's built within the service program that you use for everyday computer problems.
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[paddy]

Best part is, you explained it without jargons. Plain and simple.

[camh]

I'm not an IT professional but as Intermal Auditor assigned to audit inventory in an IT Company this video that explains the basics of ITAM is really helpful. Thanks! I would recommend to create ITAM videos one for software, other for network, etc to deeply understand the key points of ITAM for each type of familiy asset.

[judyl.]

1:43 the 3 most important and widely used ITSM processes: incident, problem, and change.
2:05 a person opening a ticket, saying. ... exactly what i would say.
3:17 change management.

[JerryWangAOE]

Excellent! Clarity, Showmanship, humor, articulation, facial expression, Smiles, Teeth, fitness, Acting, Dramatization, Witty... Well done. They should have a category at the Oscar's for the Best IT Short Instructional Films.. hahah. TYVM. I should pick up some points to embellish my boring videos which no one watches... hahah

[TonyStarkChillinFromHeaven]

Hello, correct me if I'm wrong, but I currently work as a Desktop Support II and In the company I work for, and even my previous company, the "Skype/Low Disk Space" example, would be the responsibility of the Help Desk team/Technical Support. In other words it's my responsibility to figure out why a user is having issues with their software or why a software can't be install in their machine. The Asset Manager is responsible for software licenses, inventory/assets, getting quotes, ordering equipment or software, etc.

[Mr_Somebody]

Dude... I wasn't sure about the helpdesk environment and knowledge that stand behind it. Thanks to you - I'll immerse deeper into that subject and what's more, I'll stay on that channel for longer ;) Thanks buddy! Regarding content - plainly presented, straightforward and understandable :)

[jasoncho]

It asset management software doesn’t track disk space usage. It asset management software doesn’t track installed software version number. MDM does

[palmsonhearts]

I wish all teacher could teach like you, amazing amazing!!

[mumbaiuser]

This was very short but well explained ITAM

[mbuyisenimalambule]

your presentation is very great..even if I was not willing to watch or know about the contents but I couldnt close this... :) :)

[kocovali]

my english is not so good, but i understand everything what you say and mean. thanks for this informative content!

[PenguinjitsuX]

This was an awesome video! Funny and informative

[mihai_chindris]

lovely infotainment. great to know how it correlates with incident, problem and change management

[engchoontan]

This is a way for conglomerates to maintain their validity of their core business when they lose their subsidiaries, partnerships and franchises and ... to their "business contractors". use asset management to identify the locations and workers and ... pay salaries. Others will avoid asset tag and tagged assets of your core business, main branch.

Some people like to use confusion, obfuscation, complication, ... tactics against smarter and more capable people, leading to their schemes being exposed by themselves.

[sz]

very well explained, nice jokes as well. keep that up :)

[amirhamed]

Excellent you are different and very nicely 👍😊👌

[gaMEXDavid]

When I search this kind of videos it's because I wanna watch serious content...
It's awkward there are so many bad jokes 😑

[ronelb]

Great video but I’d like to see a Spanish version of the video series.

[TazKhan]

What's all with this comedy acting stupid just try to explain the topic with professionalism.

[NJacobs]

I found the information interesting and relevant - although the jokes was so not needed.... please stick to context