What is Telemedicine?

What is Telemedicine?

Telemedicine is one of the latest telephony advancements created to help patients and doctors alike. It emerged to be a key contributor to help governments and health workers course through a chaotic 2020 and beyond.

Through this video let us learn more about telemedicine and the cloud telephony products through which it is made possible.

Toll-free numbers and IVRs allows patients to schedule appointments and get a virtual consultation from experts in any part of the world

Diagnosis, reports and more can be shared with patients online via private and secure channels, assured through cloud telephony.

Telemedicine offers a plethora of benefits to patients
1. Less disruption from daily chores and work
2. Skip queues and waiting rooms
3. Avoid crowding, especially during COVID-19 pandemic
4. Get connected with a medical professional at any time

It is equally beneficial to doctors and medical institutions:
1. Improved efficiency in automatic scheduling and reduction in administrative tasks
2. Increase in revenue and capacity of patient intake
3. Added convenience for follow-through sessions
4. Decrease in the number of cancelled appointments

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we took Servetel's services during the COVID pandemic for a followup tele-medicine service, this is a no-charges service for patient who have earlier been seen. We are extremely grateful for the Service, and the customer response, patients have been able to get in touch with us, we have been able to get through to so many people. As our numbers are small compared to a big customer service process, I was a little nervous, but they have been exceptional in setting this up for us and have been responsive to our technical naivety. And no, we were not requested to give this review.