Process Optimization Academy - Track your findings with Continual Improvement and Automation Center

In this installment of the Process Optimization Academy we cover the "Why and What" of both Continual Improvement Management as well as Automation Center. We cover the prebuilt "connection" between these two solution and Process Optimization and how that enables ServiceNow customers to move directly from process mining insight to action. We welcome Prasad Velamuri, Sr. Principal Product Manager, who walks us through the "Why" of Automation Engine and more specifically Automation Center.

One of the biggest advantages you get by taking an in-platform approach to process mining, and really an in-platform approach to most things, are the prebuilt "connections" with other value add solutions on the ServiceNow platform to create a more complete experience. In addition to the connection with Continual Improvement Management and Automation Center covered in this session, Process Optimization has ties to Performance Analytics, Workforce Optimization, and Predictive Intelligence – all of which are key to creating a more efficient closed loop continual improvement experience.