Process Optimization Academy - HR Service Delivery and Lifecycle Events

In this installment of the Process Optimization Academy we spend some time looking at how in-platform processing mining can be applied to HR Service Delivery and Lifecycle Event workflows to identify process inefficiencies and improvement opportunities.

We cover a high level overview of in-platform process mining, talk through some common use cases, demonstrate how to use the Process Optimization Analyst Workbench to analyze an HR Case process, and then go through the steps visualize both an HR Case flow as well as a Lifecycle Event flow. #ServiceNow #hyperautomation #processmining