Dynamics 365 Customer Service - Copilot Capabilities

This video demonstrates newer copilot capabilities in Dynamics 365 Customer Service application.

The copilot capabilities that are available in the Dynamics 365 Customer Service application are as listed below:
⭐ Copilot provides case summary in a single glance
⭐ Copilot provides timeline highlights by parsing through timeline components (like notes, emails etc.)
⭐ Copilot provides suggestive response based on the case context
⭐ Copilot provides suggested prompts based on the case context
⭐ Copilot assist in drafting email to a customer based on case context
⭐ Create new knowledge based on resolved case
⭐ Copilot assist with finding answers for the cases
⭐ Copilot helps identify questions during live conversation
⭐ Copilot provides Analytics/Insights on usage of copilot
⭐ Opt-out of Copilot feature and erase training data

Girish Uppal explains the copilot capabilities introduced by Microsoft in Dynamics Customer Service app.

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