From College Dropout to War Hero The Inspiring Journey of Jack

The beginning of the video introduced an intriguing story about the protagonist and his approach towards customer service. To make the hook more effective, the video could have used a catchy opening line or included a captivating visual element to grab the audience's attention.
He couldn't go out there and take care of every rental car possibility but he learned how to project himself and his attitude toward his fellow man and his desire you know to make a friend out of every customer And it illustrates several points One is you don't necessarily get it right exactly right the first time I mean the car leasing business You know basically you were competing on the cost of money to finance cars And it's very hard to delight a customer when you just give them the car and tell them to send you a monthly check for five years and you'll be back at that time So his talents were being wasted basically in that business But at the age of forty with all that experience behind him he found the golden key