The Problem with Personalities (CRM Training Video)

The following Crew Resource Management (Human Factors) training video shows an overly enthusiastic first officer, Paul Keane, prepare for a flight. The captain quietly accepts Paul's vehemence (with a restrained frustration) until he reacts in a way that might potentially alienate the FO from providing future input. Earlier intervention by the captain (affirming his command) in a pleasant manner - and in a way that wouldn't have compromised their working relationship - might have prevented a future damaging confrontation.

[KeepingOnTheWatch]

I have experience both as a first officer and a captain.  As a first officer you might feel that being "overly enthusiastic", like F/O 'Paul Keane' in the video, you might win points with the captain, perhaps gaining their respect or hopefully getting them to think that you're ready to be upgraded to the left seat.  Having seen this behaviour from a captain's standpoint it does feel like your first officer isn't working with you and there's an impression that you're being challenged.  If you're a first officer your job is to assist the captain in his/her duties.  If you're a captain remember that, whether you like it or not,  you set the tone in the cockpit.

[jackharper]

As a Captain I would have rectified this behavior in the first 60 seconds I met F/O Paul. Being a CRM video the situation is a bit a exaggerated. I never met an F/O like Paul.

[mahendrasmith]

I am not sure the captain handled that the best. Yeah, I understand his reaction, but the rest of the flight must have been horribly awkward.

[pineteam]

This FO deserves a good slap in the face. LOL

[pmacc]

Iv a feeling Paul wasnt actn. Gud job Captain!

[psidhu]

I disagree that the capt reacted abruptly at all. Ol mate Paul would have to be blind as a bat shit not to see and recognize his behavior. I feel the Capt put him in place very aptly.

[a.nelprober]

That must have been one long sector lol

[blampa]

Good job flight, that Paul King should change his first name to Wayne.

[Cautela]

This isn't a 'personalities' demnstration so much as it is a 'generations' one.

[JustMe]

The FO was absolutely insufferable, obviously a caricature of an experienced FO who wants to play the captain. He did treat the rest of the crew and indeed the captain as if he was himself the captain, and quite an arrogant one with that.

[internetrules]

I don't really see what Paul Keane was doing wrong. It seemed like he was just doing things. Can someone explain to me what problems could have been caused by his actions?