How to Respond to Complaints the Right Way in English

No one likes to deal with complaints. It's uncomfortable and stressful.

But if your job is to work with customers or if you have a neighbor who's unhappy with you, it's essential to know how to respond correctly.

In today's Confident English lesson, get 4 easy-to-follow steps to respond to a complaint the right way in English.

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★ ENGLISH CONFIDENCE & FLUENCY ONLINE

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★ LEARN WITH ME

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Hi, I’m Annemarie — an English teacher whose expertise is in spoken communication, confidence-building, and fluency. Everything I do at Speak Confident English is designed to help you get the confidence you want for your life and work in English. On my YouTube channel, I share weekly lessons with strategies, skills, and resources to help you:

● Have English conversations that are fun
● Communicate clearly without getting stuck
● Interview and get the job you want
● Share your opinions in a business meeting
● Make friends easily and start a conversation with anyone in English
● Go to the grocery store, order a coffee, and live in English, without stress
● Feel comfortable and confident with your voice in English

Thank you for watching my videos and trusting me to support you on your English confidence journey.

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★ CONNECT WITH ME:

[TheNuncFluens]

This was amazing, I wasn't sure how to approach this subject and you made it incredibly clear and easy to follow. Thank you!

[valentinaknizhenko]

When listening to such incredibly interesting lessons I am lost in admiration.

[meljendamarillos]

Thank you so much I'm a Call Center Agent and it really helps a lot....❤️

[MrDarknesslover]

This is very helpful, yesterday at the restaurant where I work a customer was complaining 😅 had i seen this video before I would have known how to respond effectively, but now I know it

[jiebai]

it's very useful for me Thanks a lot

[nazziwah]

Thanks so much Annie am really satisfied with this lesson .

[vagnersilva]

Great explanation!!! Now I'm feeling more confidence and stronger to respond the complaints.

[aubinbakana]

Honestly, this was very useful. Thank you so much

[mie-]

Very informative. Yes, sadly I did encounter with a couple of complaints. Nevertheless, they were successfully handled. I feel that I might of used all the steps that was mentioned on your video. Probably minus the the filler words, at time those words/sounds felt estrange, and they didn't roll out of the tongue 🙈. Thank you for providing with alternatives language to use, now I feel more prepared when a situation arises.

I truly appreciate all the effort that you put in all your video lessons, so that we can keep learning English the right way.

Have a great day!

[kasthuribalakrishnan]

Thanks Annemarie all your lessons are very useful for me to improve my english

[haupham]

Very good and funny videos bring a great sense of entertainment!

[janreyguevarra]

Such a great content ! very very helpful

[kazzban]

great video i will use this material for an exam

[uditrathi]

I big thanks for your work.🤗
I never complain but people complain about me.
Hope they change.😆

[kawaing]

it depends if the employee is empowerd and given the power to negotiate with complainers l...I am working at a call center of Disneyland and I always have to handle complaints on the phone with nothing to compensate the complainers except throwing sorry 1000times....This is a mental torture

[coachshubh]

I have subscribed and hit the bell icon.. 😊😊.

[mr.dastutorial]

i have show case notice in my job how to reply them

[jojojijita]

In arab cultures, never do aha , keep listening and looking to the person , without saying any word , or sounds

[hienlethi]

Very good and funny videos bring a great sense of entertainment!