Retail 2020 | 5 Technologies that will change the way you shop

Retail shopping will change more in the next 10 years than it has in the last 1000 years. These are 5 pieces of technology that will change the way you shop.

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[Mm-vqzq]

I love the idea of smart mirrors, item assistance and not having to stand in a line but, as someone that does work in retail, I'm terrified of these benefits too.

Retail is how the majority of my age group are able to work. If stores don't need someone to find items for a customer or serve them at a till then, the most common job on he market is going to be the most difficult to get just to earn minimum wage.

[BarneyWobba]

I predicted this a loooong time ago and even looked into it as a business service, buying clothing in a VR world.

[richagrace]

The smart mirror thing could just be a crowd puller than actually increase sales. One of the biggest challenges of e commerce since its inception has been that it never got people over their need to touch and feel the product before buying it. similarly i feel that even with smart mirrors people would want to wear product and feel how it fits. on a side thought, it could even be hacked into right? bit creepy

[goldengun]

The smart mirror in store doesn't help. A big reason you want to try on clothes is to see how they fit you

[ikedweck]

Transformative technology will have such a big impact on the way customers shop - and the way retailers conduct business. Adopting this new tech, in some capacity, will surely be demanded of business owners.

[IznbranahlGoose]

I like some of these ideas. The whole purpose of stores is to sell things that customers want to buy and if they're better able to match up buyers and sellers that's good for everyone. -- The problems come when all this extra data collected gets stolen by, or sold to people with more nefarious intents -- we know this can happen because it's already happens. It could even be as simple as some pervo sneaking peeks of undressed people in a fitting room with 'smart mirror'.

[CS-rwes]

Update it’s 2020 : face mask and fighting over toilet paper is normal

[PatrickMcAsey]

The best idea for the future would be to switch your phone off before going shopping or, better still, leave it at home. Who wants to be bothered with adverts on your phone transmitted by the shop you're already in? Aren't there enough advertisements in shops?

[darrelltan]

Wow... the fifth technology, is so convenient, at first glace is like getting something for not paying it but today, this makes retail shopping even more awesome.

[GBSheridan]

I thought he said they are going to use "bacon" to enhance the shopping experience. I figure that is likely to work. 👍

[BoOmii]

I'm really into New Technologies but Human Interaction is kinda important for .. you know.. Humans

[craigdewart]

Beacons are pretty cool... Never heard of them until I seen this video. I can see it being very beneficial but a lot of small businesses will rely on this and like we've been seeing, the standard for customer service will decrease. I can see them helping gamification etc.


I do think there is a LOT more that can be done with just your regular employees. Yeah, delivering discounts straight to your device is cool but it lacks that human touch that you would only get from a member of staff.

[AutoGarageTV]

Cameras and tracking sensors in changing rooms, surely that isn't going to abused or hacked.

[grovewiley]

I've been working Retail for 11 years selling Men's Clothing and I can tell you from experience that most customers want to be assisted by a live human being.

[aihuawu]

A mall with facial recognition, smart mirror，no checkout exists already in China. It is not in future, it is NOW.

[xuemark]

i am mark, i work for the biggest MKT consultanting company in china. welcome to china and we can communicate about new technology about retail and marketing.

[leetrix]

I really liked the video. I would like to share the technological news for shoe stores. Thank you very much.

[ultimateprosecutor]

Such people deserve to be appreciated ...bravo !

[silverfoxnva]

The real question is where is customer service going to because today service is aweful!! No wonder stores are closing!!!!

[MairsNarrative]

Well I'm not afraid of any of these changes.. bring them on!