IT: The Reality Of Working Helpdesk

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[djshiva]

I WISH I was doing repetitive tasks. I work for an MSP and while there are some things (like changing passwords), everything is different every day for us.

[cristianreyes]

Hey Kevin I am starting your course on Udemy for IT Helpdesk Support.

I'm happy to be supporting you as you support us as well through your educational videos on Youtube.

Have a blessed day!

[lute]

Thanks for the video. The bumping heads with department heads and end-users is something I commonly encounter at work, even as a L2 Desktop Support role working in Internal IT. Some of the examples I’m about to give are also common issues that helpdesk encounters (User walk ins or calls)

For instance, my company’s IT management has pushed out a GPO (we have about 4000 end-users) to set the default print options to be double sided + B/W and if users wish to print colour or single sided, they need to manually change by going to printer properties…..I regularly get bombarded with requests by end-users if I can go to the backend to change because they can’t do their job etc…..I learned the importance on being firm and having to say “No, it’s not possible” or “There’s nothing I can do on my end”

Another example I encounter is when users walk in request to get a new laptop/desktops (Sometimes due to a new headcount or sometimes if the users lost their device)…..the already established process to handle such cases play a more important role (For eg, User files ticket > fills in who to charge the cost to (Manager? department?) > IT engineer talks to user additional info > management approves/reject > PO is then submitted

[oriostx]

@KevtechITSupport Broke in and made it through my first week. Certs and your labs helped me get in. I dont feel like it's boring rn. On the contrary it can feel very overwhelming. I feel like theres no cert that can prepare you for what you actually walk into when it come to procedures and company policy and all the different technical issues that can be thrown at you. To say least there is alot more to learn!

[Nova]

You do need to learn to have a spine, be assertive, and treat disagreement kindly and gracefully. In IT there's gonna be a lot of saying NO to people for the sake of security, policy, best practice etc. or asking people to fix / change the way they do things.

[botched_way]

love your perspective Kev! you mad funny 🤣

[Hodenkat]

Before I applied for my job the recruiter told me the manager was abusive, but not exactly in those words. I had a choice of helpdesk or level 2 tech. I chose helpdesk because I knew level 2 techs would be working more closely with the manager and I didn't want that. I may be bored, but I still have my job. I've watched five level two techs come and go in the past three years, but I still have my job because I have space between me and the a-hole manager. I don't mind not having "access" to that many things! LOL!

[Factcheckstatustrue]

If you have Patients and you always ask who has the problem, where is the problem, when was the problem, how did the problem occure (maybe an update or something stupid.) and having luck that they won't lie about the situation.

[carlosaa]

Oh man i wish it was boring, working an MSP for MSP’s is overwhelming, so much to do, keep up- everything new, it’s a swim or sink situation everyday.. i’ll swim!

[ql]

I am a final year IT university student in UK and struggling to find an entry level IT role since I have no experience. Any tips please.

[abdellahelbaamrani]

This is helpful but I want to move from the service desk to the IT specialist.

[Merhawi]

There's a cybersecurity security department that you need to get approve of? Aren't it and cybersecurity close to each other?

[EStroz]

I recently subscribed to you from a video I seen from a guy named "QuickIT" who recommended your channel. I just wanted to know roughly how much will the compTIA A plus certification will cost me? I'm currently in the process of trying to start a career in IT through CourseCareers.

[ViewsFromTheSticks]

Hey Kevin I signed up for the PerScholas IT course and I’ve progressed to the interview portion which is scheduled for May 1st I’m hoping to get in but during the time I have in between I was debating on maybe taking the Google IT course and also the Google cyber security along with course careers IT course do you think thats a bit over kill what do you recommend for someone coming from no degree but some beginner computer knowledge?

[garylove]

Hey Kevin I know you saying helpdesk could be boring.but what is the starting salary doing helpdesk in NYC?I hope is something decent.

[nicholaspeyton]

Kev how is the job hunt going? I have the bell icon on 'all'. Was hoping for an update.

[josh-cqju]

Do a video on the command prompts and their functions

[MrTopKat]

I sure wish I had this headache since you get to do something IT-related. My former never helped me with my job as an IT.

[ChrisGuzman-nj]

Hey kev new sub here, debating between plumbing/ electrician and information technology. I don’t have a degree Im 24 yrs old and ready to change my life, where would you start if you don’t know anything about computers, 1st step for me would be to buy a laptop can’t do anything with out that right, I’m thinking about a Mac m1 laptop, second step would be to take Comp Tia a plus? To see if IT is for me? So I need to get a couple of certs, create a LinkedIn optimize resume. What else or where would you start if you know nothing, no degree or experience, this is what I’ve gathered so far.
I’m in the United States, northern Virginia area.

[jaylenwalk]

It’s crazy you mentioned barracuda, I just got hired there. Can you guys give me tips?