Dynamics 365 Customer Service - Shared Mailbox, Queue & Automatic Case Creation Rules

How to work with and set-up Shared Mailbox, Queue & Automatic Case Creation Rules.

Create automatic case creation rules in Dynamics 365 Customer Service. automation of email to Case. Explore how shared mailboxes work and how are emails from shared mailboxees synced as queues in Dynamics

[QaisNL]

THANK YOU, i enjoyed the course and foute very informatieve, will be waiting for next sesion…

[HarshadBajaj-xu]

Your Videos help a lot, you provide very high quality content. Thank you but please try to improve your audio quality.

[itme]

How is a queue member able to send an mail from a shared mailbox queue, if they are not a member of the shared mailbox in Exchange?

[davidwithers]

Have you figured out how to reply from the shared mailbox?

[jeffreyjiang]

I guess the automatic record and routing need the license to get, right? I use a trial free, I can not find them.

[chriser]

When I receive a chat request via omnichannel, how can I set up an auto case creation once an agent accepts the chat in the workspace?

[yogireddyt]

Unable to active mailbox in trail instance

[DhruvKhurana-ji]

@Skadoosh I need your help please, I can't find "Use Service Management in Customer Service Hub" Under Miscellaneous at Customer Service admin center. Maybe because of update they have changed it, Can you please help me out? btw I love all you videos. Thank you for all your hardwork.