Microsoft Dynamics CRM CTI Connector to Cisco UCCX or UCCE/ PCCE

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A browser based Computer Telephony Integration Integration solution with Cisco Finesse that opens Microsoft CRM caller account information in a browser tab. The agent continues to use Cisco Finesse Agent Desktop for call handling but switches to CRM browser tab to view/update account information or call activity.
  1. Expertflow
  2. mscrm
  3. Microsoft Dynamics CTI
  4. CTI Connector
  5. Microsoft Dynamics CTI Integration
  6. CTI Screenpop
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Hi

May i know what all things we need to configure from cucm Side ?

looking for Computer Telephony Integration (CTI) - Cisco CUCM to SAP C4C (CRM) to transfer call information to and from C4C (Inbound and Outbound calls).

sreejithts